Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11282 Discussions

NUC7i3 on TV causing cable TV decoder on second HDMI channel flickering

JK6
Novice
1,411 Views

Hello,

My brand new Nuc7i3 has HDMI problems on my led TV (from 2008) with windows 10.

Nuc is working fine on HDMI 1

When switching to another HDMI channel (cable TV) it keeps switching.

Latest bios / graphic drivers are installed. Tried switched off HDMI CEC in bios.

I suspect intel HD graphics driver.

When in bios mode the HDMI2 channel where the cable TV decoder is on is working fine.

When using Ubuntu 18.04 as an OS No problems whatsoever!

Does anyone has a solution for this behaviour?

thanks, Jan

You can watch its behaviour via the youtube link below

https://youtu.be/tUsr5ddnMNQ https://youtu.be/tUsr5ddnMNQ

0 Kudos
1 Solution
JK6
Novice
175 Views

I can now say the problem has been solved by replacing the television.

I had a 2008 Panasonic TX-37LZD80F causing the mentioned problem.

I now have a 2015 Sony Bravia with none of the mentioned problems at all with windows 10.

regards,

Jan

View solution in original post

6 Replies
idata
Community Manager
175 Views

Hello Jan_parcival,

 

 

I understand that you are having problems with the NUC and the TV decoder as there is flickering present.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, please attempt to connect both of the devices in different HDMI ports, for example: NUC on HDMI1 and TV decoder on HDMI3 or 4.

 

 

 

Regards,

 

David V
idata
Community Manager
175 Views

Hello Jan_parcival,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide me with the information I requested. Were you able to try the suggestion?

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
JK6
Novice
175 Views

Hi David,

Thing is that when I tried Ubuntu 18.04 I installed it on the nuc's drive removing windows 10.

For my purposes Ubuntu actually just works fine so I didn't had the opportunity yet to open my nuc, put another HDD in it, install windows and try the diagnostic you mentioned.

regards,

Jan

idata
Community Manager
175 Views

Hello Jan_parcival,

 

 

Thank you for your response.

 

 

Since you are now using Ubuntu and it suits your purpose then I will proceed to close this request for now. However, if you install Windows* if the issue persists we will be here to assist you further, just reply to a message.

 

 

Also, I would like to know, the flickering issue stopped when using Ubuntu? Or is it still present? Because if it is then it is not a driver problem.

 

 

Let me know please.

 

 

 

Regards,

 

David V
JK6
Novice
175 Views

The flickering issue stopped when using Ubuntu.

It is a driver issue I think maybey in combination with the 2008 television.

I will be having another Television soon (one from 2015) so I will try windows in combination with the new television.

JK6
Novice
176 Views

I can now say the problem has been solved by replacing the television.

I had a 2008 Panasonic TX-37LZD80F causing the mentioned problem.

I now have a 2015 Sony Bravia with none of the mentioned problems at all with windows 10.

regards,

Jan

View solution in original post

Reply