Community
cancel
Showing results for 
Search instead for 
Did you mean: 
mjons
Novice
1,524 Views

NUC7i3BN- Sleep shuts down nuc, but still blue light and fans on issue. Also WHEA_UNCORRECTABLE_ERROR (124) at log in.

Seems sometimes I have an issue when entering sleep, the nuc continues the normal sleep procedure but it seems to miss the last step. The power button is blue and fans spin. Then it is not possible to wake it, but needs a "hard reset".

Is this something that is a known issue?

0 Kudos
21 Replies
idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are having problems when letting the system go to sleep.

 

 

I would like to gather more information about this so that I can attempt to replicate this situation, I will need a System Support Utility report. This report can be generated from our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
mjons
Novice
160 Views

thanks, i have attached the file

idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for your response.

 

 

I will proceed to review the report attached and proceed with the testings on-site. It will take some time so please allow me some time and I will be getting back to you as soon as possible.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for waiting patiently.

 

 

We are currently still reviewing and testing this, I apologize for the long delay, we will be getting back to you as soon as possible.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
mjons
Novice
160 Views

thanks, theres also a issue returning from sleep,WHEA_UNCORRECTABLE_ERROR (124).

I have updated bios to 69 and latest graphics driver to date.

[CODE]Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.Show DivPrimary Analysis

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. ( http://www.osr.com)

Online Crash Dump Analysis Service

See http://www.osronline.com for more information

Windows 8 Kernel Version 17763 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Machine Name:

Kernel base = 0xfffff800`36a0b000 PsLoadedModuleList = 0xfffff800`36e2aa10

Debug session time: Tue Oct 9 09:59:37.225 2018 (UTC - 4:00)

System Uptime: 1 days 3:54:54.891

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffde8c9af3b028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: HxTsr.exe

CURRENT_IRQL: f

BAD_PAGES_DETECTED: 22635

STACK_TEXT:

ffffac80`21ea5a88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND: kb

<span style="color: # 222222; font-fa...

idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for your response.

 

 

We are currently working on this so we can attempt to replicate the problem. According to the rest of the information you have provided that seems to be related either to the memory controller or the RAM itself.

 

 

It is recommended to try using 1 RAM stick at a time if you are using 2, or else, try using a different RAM stick to see if the issue continues. In the meantime we are running the tests on-site to see if the issue is able to replicated.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
160 Views

Hello marjo,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Were you able to test the memory as mentioned above?

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
mjons
Novice
160 Views

i did the windows memory test and it found nothing, ran memtest some passes and nothing. also tried the intel cpu\graphic test tool and it passed.

I will now try one memory stick at a time. But the WHEA_UNCORRECTABLE_ERROR (124). at boot \log in puzzles me. I have no other memory to test with, the 2133 MHz (PC4-17000) crucial CT8G4SFD8213 is replaced with PC4-19200 in my local shops. Also the price is so high just to buy and test them.

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffc607130ce028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 BUGCHECK_STR: 0x124_GenuineIntel DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: ekrn.exe CURRENT_IRQL: f BAD_PAGES_DETECTED: 2f52e STACK_TEXT: ffffaf01`468a5a88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: Unknown_Module IMAGE_NAME: Unknown_Image DEBUG_FLR_IMAGE_TIMESTAMP: 0 BUCKET_ID: PAGE_NOT_ZERO Followup: MachineOwner --------- *** Memory manager detected 193838 instance(s) of page corruption, target is likely to have memory corruption. This free analysis is provided by OSR Open Systems Resources, Inc.

idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for your response.

 

 

I am checking to see if you have tried using 1 RAM stick at a time to see if the issue persists. Also, I would like to know that if the system now comes back from sleep since you mention that the error message appears after returning from sleep and before at the beginning you mentioned that the unit would not wake up. This is important so we can have this information when trying to replicate the issue.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

mjons
Novice
160 Views

not yet, ill try 1 stick tomorrow then sleep hibernate.

The other issue is when waking up and log in, i get those whea corrupt error blaming win8_driver...

Any known issues with crucial CT8G4SFD8213 8gb*2 or optane 16gb that can be the issue?

mjons
Novice
160 Views

ok, now I have been running with only bottom stick. It hibernates, but to log in it crashes with WHEA_UNCORRECTABLE_ERROR (124)

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffce85a3d83028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: TeamViewer.exe

CURRENT_IRQL: f

BAD_PAGES_DETECTED: 2d077

STACK_TEXT:

ffffa800`f1a0ba88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner

---------

*** Memory manager detected 184439 instance(s) of page corruption, target is likely to have memory corruption.

idata
Community Manager
160 Views

Hello marjo,

 

 

Thank you for your response.

 

 

I have sen you a private message so we can discuss some details of your system and proceed from there. Please refer to your private message inbox.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
mjons
Novice
160 Views

Thanks, Im in Norway so rma is really not an option. Now running the upper memory so will test that. Also in bios the default for me was max performance in bios, is this correct?

Im a little hesitant about getting more nucs, my first NUC7i3BNH lasted less than a year before it not powered on, the shop replaced it with this NUC7i3BNHX1.

Never had this many bsod before on any pc, been using the cricial CT8G4SFD8213 8GB that was recommended by shop and Intel at the time.

n_scott_pearson
Super User Retired Employee
160 Views

An RMA from Norway is most certainly an option. Intel has phone numbers for contacting them in virtually every country in the world and there is most definitely one for Norway (see here: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Support Contact Information for EMEA).

...S

mjons
Novice
160 Views

thanks, its either that or go through the shop again.

So far only using the upper ram, and turned from default max performance to balanced in primary power setting.

So far.. it looks better. I get the whea bsod after hibernate\sleep and right after log in to windows.

Does not happen everytime, but now I can tell when it is about to. It takes too long to come from hibernate\sleep. I dont even bother to log in, since then it will bsod after some seconds at the screen.

idata
Community Manager
160 Views

Hello marjo,

 

 

The RAM appears to be supported but it is not validated by Intel so we cannot confirm that it's compatible. The Intel ® NUC only supports 4 and 8 Gbit SDRAM density; not 1 or 2 Gbit.

 

 

We have contacted crucial but they have not been able to confirm the SDRAM density of their memory when we've contacted them with customers with similar issues.

 

 

My recommendation is to test each memory stick individually in each memory DIMM to see if the issue occurs with both DIMMS populated or no matter which memory or DIMM is populated or tested. This usually indicates it's a memory issue and not a board issue. If you still consider the NUC is the problem you can refer to the information provided by N.Scott.Pearson to contact Intel Customer Support for your region.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
mjons
Novice
160 Views

thanks, im working on it.

so..

Removed upper stick-- Still whea bsod

Removed bottom stick--so far no whea, but also set Bios primary power setting to balanced from default max performance.

Next will set current top stick at bottom, then test bottom stick at top. or else its the bios primary power issue.

mjons
Novice
160 Views

ah, yes. the WHEA_UNCORRECTABLE_ERROR appeared on the upper ram also, now when it was on overnight without being used.

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffaa8dbec7e028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: f

BAD_PAGES_DETECTED: 1d358

STACK_TEXT:

ffffbe00`3ca0ba88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner

mjons
Novice
160 Views

moved upper ram to bottom, and I get whea straight away after hibernate overnight. On top bank it took days to reproduce,

idata
Community Manager
56 Views

Hello marjo,

 

 

Thank you for your response.

 

 

In this case as mentioned before, it is recommended to either, test with a different memory and see if the issue persists, but you mentioned that you do not have another memory to test. If you still consider the NUC is the problem you can refer to the information provided by N.Scott.Pearson to contact Intel Customer Support for your region.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
Reply