I purchased a NUC7i3BNH and installed a clean copy of Windows 10 for use with my Dell U2718Q. So far I have encountered massive issues when trying to output 4K (3840x2160) @ 60Hz using HDMI cable.
Simply browsing menus/folders or opening the start menu will occasionally cause the screen to go completely black for ~1second, during which time the audio also cuts out. A small percentage of the time after the screen flickers black the audio will not return unless I unplug/plug the HDMI cable or restart the NUC.
I try to replace new HDMI cable, update HDMI firmware or update Graphics Card driver (download on Intel site) but everything still going.
Can someone help me fix it ? SSU file in attachment. Thanks
Please download Intel System Support Utility (SSU). Run the SSU scan and save the results. Next, attach the .txt file with the results to your post (use the "paperclip" under the left bottom corner).
When you see the screen go black for a second or two like this, it is because the NUC and the Monitor lost communication with each other. Losing communication may appear random because it is dependent upon the data as well as the data rate. Unfortunately, there are a couple of things that can cause this,
Hope this helps,