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ПТырц
Beginner
1,561 Views

NUC7i3BNH WLAN Problems

Greetings!

 

have many problems with integrated wlan adapter (AC8265)

in my nuc after connecting to wi-fi network my nuc going to "comatose"

She not response on mouse or keyboard

on windows logs has many errors like this

Имя журнала: System

Источник: Netwtw06

Дата: 04.02.2018 23:50:11

Код события: 5002

Категория задачи:Отсутствует

Уровень: Ошибка

Ключевые слова:Классический

Пользователь: Н/Д

Компьютер: DESKTOP-ME6KC7Q

Описание:

Intel(R) Dual Band Wireless-AC 8265 : Обнаружено неправильное функционирование адаптера.

Xml события:

http://schemas.microsoft.com/win/2004/08/events/event">

5002

2

0

0x80000000000000

1162

System

DESKTOP-ME6KC7Q

\Device\NDMP1

Intel(R) Dual Band Wireless-AC 8265

0000080002003800000000008A1300C00000000000000000000000000000000000000000000000000300D0BADC3F0200

amount of this errors around 5000+ on 1 work session with nuc

I have full updated Windows 10 1709

Driver version with errors 20.10.2.2 and some 19.X.X.X

I'm sorry if post have error, my English is not perfect

0 Kudos
7 Replies
idata
Community Manager
148 Views

Hello Avalansh93,

 

 

Do you have the same behavior if you establish internet connection by wire?

 

I will like to know more about the system configuration.

 

Please download, run and attach the results form the Intel® System Support Utility for Windows.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Steps:

 

1. Download the Intel® System Support Utility and save the application to your system.

 

2. Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

4. Reply with the saved file as attachment

 

 

 

Regards,

 

Ricardo.

 

ПТырц
Beginner
148 Views

Greetings!

all info in attachment

i'l try with wired connection and type here

Thank you!

ПТырц
Beginner
148 Views

Wired connection not have problems.

This errors appears too, when established wired connection, but internet work good

idata
Community Manager
148 Views

Hello Avalansh93,

 

Could you clarify if you have the same behavior using a wired internet connection?

 

 

Thanks,

 

Ricardo.
ПТырц
Beginner
148 Views

i'm misspelled. sorry

Errors not appears when i use wired connect and wlan turn off

This errors appears when i try connect to my wireless netwok or still connected

sometimes errors appears when adaptor is turn on but not connect to wireless

Ricardo_G_Intel1
Employee
148 Views

Hello Avalansh93,

Thanks for the reply. Verifying system logs, the NUC BIOS, and wireless drivers are up to date, however; the Wireless adapter is showing several errors and this is the reason for the performance behavior.

If the issue continues, I'll suggest replacing the Intel® NUC due to a defective wireless adapter.

Please reach out our local warranty team in your area. ( you may need to change the country or geographical area )

https://www.intel.com/content/www/us/en/support/contact-support.html# @0 https://www.intel.com/content/www/us/en/support/contact-support.html# @0

Regards,

Ricardo

ПТырц
Beginner
148 Views

Ok. Thank you for help

i'l try apply to dealer for it

Reply