NUC7i3BNH died!

STock · ‎09-09-2018

Hello. I have been using the NUC7i3BNH for less than a year when all of the sudden it just died. Completely shut off and now there is no stand-by LED, no response from the power button, nothing. I tried all the steps recommended by Intel for this issue. Tried a different power source, a different ssd/memory, etc. The unit is completely lifeless! I have reported it to Intel support, have not heard back yet. Anyone experienced this with the NUC? I had been using a 5th gen NUC for over 3 years with no issue.

Thanks!

idata · ‎09-10-2018

Hello moccamaster,

Thank you for posting your inquiry in our Intel ® communities.

I have sent you a private message since we need to gather personal information from you.

Please take a look at your inbox

I hope this helps.

Diego S.

GFR · ‎09-10-2018

I got the exact same issue in July !

Intel sent me a new unit that so far works well.

I'm a bit worried when I see it was not an isolated case (it could happen again ;-( )

It would be interesting to have someone from Intel tell us here if it's a very rare problem or a well known one and what is the cause of this sudden die and if they found a fix...

STock · ‎09-10-2018

Hello,

Thank you for your response. It is a bit troubling to hear someone else had this same issue, but I guess these units are not perfect.

Can you tell me how long you had your NUC before it died? Was it also the 7i3BNH?

GFR · ‎09-10-2018

It was indeed the 7i3BNH.

I bought it in April 2017 and it died end of June 2018...

Yes, I find it troubling too, that's why I think an answer from Intel support would be interesting.

STock · ‎09-10-2018

Sorry for all the questions, but did you happen to buy your unit from Amazon? And how long did it take for Intel to replace it?

GFR · ‎09-10-2018

I bought it from another web shop here in France.

I contacted Intel support directly trough their website and they have been excellent : I got a brand new unit in about a week.

idata · ‎09-11-2018

Hello GregFR,

Thank you for posting your inquiry in our Intel ® communities.

In this case we do not have any report or series of cases that could lead us to think that the situation can be part of a bigger/known issue.

We are happy to hear that your warranty replacement was quick and effective.

To moccamaster:

We are currently waiting an answer to the information that we requested through a private message, we are here to serve.

I hope to hear from you soon.

Regards,

Diego S.