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PSisk
Beginner
1,477 Views

NUC7i3BNH keeps restarting after BIOS update

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Hello,

I have downloaded latest BIOS (v 61) and when update started, NUC keeps restarting all the time in about 60 seconds intervals (surprisingly once it started few days ago) . Screen (connected via HDMI) is blank, keyboard has all all LEDs off and mouse doesn't shine.

I have disconnected SSD - no change

if I remove memory, it indicates memory issue (power LED flashes 3 times)

CMOS reset doesn't help.

Is there anything I can do except applying warranty?

Thanks for help!

Regards,

Petr (Siskin)

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Accepted Solutions
idata
Community Manager
127 Views

Siskin: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working properly.

In this case what we can try is a BIOS recovery to 0061 by removing the jumper:

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

https://downloadcenter.intel.com/download/27416/BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/27416/BIOS-Update-BNKBL357-86A-?product=95066

Did you test the NUC on different outlets?

Did you try to disconnect and re-connect the HDMI cable, keyboard and mouse?

Did you test it just with one memory stick?

Do you have the option to test the NUC with a different power adapter?

Any further questions, please let me know.

Regards,

 

Alberto R

View solution in original post

2 Replies
idata
Community Manager
128 Views

Siskin: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working properly.

In this case what we can try is a BIOS recovery to 0061 by removing the jumper:

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

https://downloadcenter.intel.com/download/27416/BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/27416/BIOS-Update-BNKBL357-86A-?product=95066

Did you test the NUC on different outlets?

Did you try to disconnect and re-connect the HDMI cable, keyboard and mouse?

Did you test it just with one memory stick?

Do you have the option to test the NUC with a different power adapter?

Any further questions, please let me know.

Regards,

 

Alberto R

View solution in original post

PSisk
Beginner
127 Views

Hi Alberto,

thank you very much, BIOS recovery helped and problem is solved

Regards,

Siskin