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Beginner
1,552 Views

NUC7i3BNH screen flicker and flashes

Hi.

My NUC7i3BNH is sick. The screen flickers and is totally useless last two weeks.

It's running BIOS 0061

Driver version 4901

Windows 10 version 1709 with all Windows Updates

Connected to a Samsung UE55JS8005 with an HDMI 2.0 Premium cable.

It's been working fine since I got it about a year ago.

In the beginning I thought it was a driver problem, so cleaned out 4664 with Display Driver Uninstaller. Didn't work. After that I did a factory reset of Windows. Didn't work, and now it was not possible to reinstall Windows due to all the flickers and blackouts on the TV.

Disconnected the NUC and took it downstairs to my other computer and connected it to my Dell U2713, and that worked fine.

So it seems like it's having problems with my 4K HDR Samsung TV.

My other NUC7 is connected to a projector (Benq W2000) and that works perfectly.

Doesn't help reducing resolution to 1920x1080.

Video of the screen flickering:

https://www.dropbox.com/s/bscdla2ex43dl4r/2018-01-19%2021.12.05.mp4?dl=0 Dropbox - 2018-01-19 21.12.05.mp4

Please help me, I'm running out of ideas.

I've been following this thread, seems like the same problem, but updating drivers to 4901 didn't solve my problem.

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4 Replies
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Super User Retired Employee
54 Views

From the video, this looks to me like there is a hardware problem. Some things to try:

  • Try connected the NUC to a different input on the TV.
  • Try using a different HDMI 2.0-compliant cable.

If one of these doesn't fix it, you may have had a failure in your DP-to-HDMI IC. In this case, the only resolution would be to have Intel replace the unit. To initiate this process, you need to directly contact Intel Customer Support. Here is contact information, sorted by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also attempt to do this via the chat service (available here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but understand that this is English-only and is subject to the 9-5 hours in the Pacific Timezone.

Hope this helps,

...S

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Highlighted
Beginner
54 Views

Same problem.

I have downgrade to BIOS 0057 and flashes disapear. But HDR still doesn't work, in all driver versions (4877, 4901, ...)

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Highlighted
Beginner
54 Views

Same sort of problems here tried various driver combinations. All is fine when I disable UHD colour on my TV.

Ive been getting screen flicker and flashes, flashing pixels and BSOD in windows.

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Highlighted
Beginner
54 Views

Try this one /message/533721?tstart=0# 533721 https://communities.intel.com/message/533721?tstart=0# 533721

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