Intel® NUCs
Assistance in Intel® NUC products
All support for Intel® NUC 7 - 13 systems is transitioning to ASUS. Read more.
13507 Discussions

NUC7i3BNH win10 installation asks for missing driver


Hi there I'm having problems with installing win10 un my NUC7i3BNH

- did run win10pro

--> ssd died

- new SSD (500GB Kingston)
--> Linux Mint 21 installed w/o any problem
--> different approches of Win10 install via USB3 memory stick lead to a "missing driver", but I'm unable to provide the driver with the USB-install stick

--> appears already before any choice for target drive

Do I need a special Win10 version ?

BIOS-problems ?

What I'm doing wrong ?

Thanks in advance for hints... RSchi


0 Kudos
7 Replies
Super User

1. I suggest you install Windows using the following method:
2. Please prepare your installation media (you need 8GB – 32GB USB stick), using Microsoft Media Creation Tool. This will install the latest version.
3. Your bios should be set to default settings. Enter bios (press F2 during boot) and then press F9 (Y) to set defaults and F10 (Y) to save settings and exit.
4. With the installation media inserted into the rear USB slot, power ON your NUC and repeatedly press F10 to get Boot Menu.
5. In this menu, choose the UEFI option of your Installation media.
6. Follow this tutorial to continue with installation.
7. In para. 9 you may enter the Product Key from the Microsoft Distribution you bought .
8. Skip on para. 14 and continue in para. 15. Important, do not format the drive where you want to install Windows, rather delete all existing partitions from this drive, till you see one unallocated space.
9. Press Next and continue with the installation.

10.Once you finished the Windows 10 installation, you should download and install all drivers for your NUC.
The drivers you may find on Intel Download Page for your NUC. You have to manually download and install the Chipset Device Software as a first driver. Once you have this driver installed, reboot your NUC and continue with the other drivers (Graphics, WiFi, etc,...). The sequence of the installation is now not important and you must reboot your NUC only once, after the last driver is installed.
After installing the Chipset Software, you may download and install the Intel Driver & Support Assistant and use it to install all the drivers, instead of doing this manually. 




0 Kudos

Thanks for the suggestion, allthough it leads to slightly different behavior but only in terms of booting

- hitting F10 during boot leads to a network boot attempt

- doing same a second time after the unsuccessfull network boot the stick was booted

- and after para.8 from the mentioned instruction (install now) the message occurs about missing media driver (see attached picture)

- and no further progress...

Is it possible that the BIOS is causing this problem as mentioned in another thread about install problems on this NUC ?

Regards RSchi


0 Kudos
Super User

Did you prepared the installation media USB using Microsoft Media Creation Tool?   Did you reset BIOS to default settings? The SSD drivers and all other drivers needed for Windows 10 installation are included.  I've installed Windows many times on different NUC computers, using this method described in my previous post.

You may update  BIOS in two steps. In Step I (BIOS Recovery), the ME will be unlocked. In the Step II (F7 method, the ME will be updated):

Step I: 

1. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows. Download the file. Copy the file to the root of this USB.
2. Disconnect the power adapter and remove the bottom panel from your NUC.
3. Remove the Yellow Bios Security Jumper. (page 55 in Technical Product Specification)
5. Insert the USB with the file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Remove the USB and reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by Enter), to set Bios to default settings. Press F10 (followed by Enter), to save the settings and exit to O.S. Let the NUC fully reboot.



Step II
1. Insert the USB with the file into rear USB slot (your NUC should be OFF)
2. Power ON you NUC and when you see the Intel NUC logo, repeatedly click on F7. NUC will boot into storage menu. You should select your USB stick (mass storage device) and then the file. Click enter the update will start and end during 2-3 minutes.
3. When update ends, the NUC will reboot.

0 Kudos

Hi Leon,

unfortunately all those attempts lead to the same.

- BIOS recovered successfull according to your steps I and II (with correct formated USB2 stick)

- tried with M-Media-Creation Toll as well as with rufus

- do I need a USB3 stick for the win10 installation ?

- also hoping that the still running stable Linux installation on that NUC (and disk) will not interfer ?!
--> "great" to see, that this comes up every time letting the NUC boot w/o hitting keys

Right now the stick is running reformat to ntfs (not quick - will take a while) and I will try another win10-image using rufus again.
I'll let you know if this changes anything.

Any more ideas ?

May be somebody has a running image of this NUC cloned using linux "dd"


0 Kudos

Hello @RSchi

Thank you for posting on the Intel® communities.

We hope that the assistance provided by the community has been helpful.

Also, we would like to inform you that due to the Intel® NUC Kit NUC7i3BNH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician

0 Kudos
Super User

Hi RSchi

1. Your BIOS should be set to default settings (i.e. UEFI boot mode enabled). Create the USB using Microsoft Media Creation Tool.  This  also will format your USB and load the latest Windows version.  Follow the tutorial for Windows installation I've linked above (including deleting all partitions on your SSD in order to have one unallocated space). The installed Linux will be erased. If you want, you may create drive image before starting this process (this will enable to restore the current configuration).

2. Only after Windows is installed, you may install Linux alongside Windows 10. You may find many tutorials on internet like this one for example.






0 Kudos

I'm not concerned about keeping the linux. This NUC should run only Win10 as in the past.

The tux was installed just as a test if the system is operational... - and it is.

I did all as described by you with default and running the microsoft media creation tool for creating the stick.

All attempts get stucked after hittting "install now" and I never reach the point for choosing where to install win10.


0 Kudos