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WNagl
Novice
3,143 Views

NUC7i3BNHXF: Return to configuration delivered

After receiving my NUC (7i3BNHXF, S/N G6BN742007LB, J69982-101) I installed WIN10 on the Optane and updated the Drivers (BIOS is now 70). Everything works, but now I want to return to the configuration delivered. Please point me to instructions for adapting BIOS and installing WIN10.

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18 Replies
LeonWaksman
Super User
269 Views

It is not clear for me what is your intention when you ask "but now I want to return to the configuration delivered." Any way the Windows should be not installed on Optane Memory, rather should be installed on HDD.

1. Here you will find the guidelines how to install Optane: https://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html Installing Intel® Optane™ Memory on Intel® NUC Kits

2. Before Activating Optane Memory you should have Windows 10 installed on the HDD. Here you have step by step tutorial how to do this: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html Windows 10 Help Forums

Hope this helps

Leon

WNagl
Novice
269 Views

Thanks for your answer! This time the Installation of WIN10 on disk went smoothly but when I started f6flpy-x64 the results promised in https://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html Installing Intel® Optane™ Memory on Intel® NUC Kits did not show up. The reason might be two partitions from the old WIN10 on the OPTANE, I can´t eliminate them by formatting.

Very grateful for another useful hint is therefor

Wolf

LeonWaksman
Super User
269 Views

Hi Wolf,

Please follow the following sequence and your Optane Memory will work:

1. You already installed Windows 10 on your HDD. That is correct.

2. Download all Intel drivers for download site: https://downloadcenter.intel.com/product/126288/Intel-NUC-7-Home-a-Mini-PC-with-Windows-10-NUC7i3BNH... Downloads for Intel® NUC 7 Home, a Mini PC with Windows® 10 - NUC7i3BNHXF . Instead of downloading each driver separately, you may download Driver Bundle (zip file with all drivers included) . Unzip this bundle on your computer and install manually all drivers except the "Intel® Rapid Storage Technology (Intel® RST) for RAID or the Intel® Optane™ Memory" software. The sequence of installation is not important. You may reboot your computer only once after installing the last driver.

3. Now install the Optane software (i.e. SetupOptaneMemory_WIN10_64_15.9.0.1015.zip ). Follow the instruction for Optane Memory Configuration https://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html Installing Intel® Optane™ Memory on Intel® NUC Kits (press on the link "Configure Intel Optane Memory").

4. Before starting all process it is always good to have your bios updated to the latest version: https://downloadcenter.intel.com/download/28265/BIOS-Update-BNKBL357-86A-?product=126288 Download BIOS Update [BNKBL357.86A] . Download the BN070.bio file and save it on USB stick. Press F7 during boot, for bios update: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html F7 BIOS Update Instructions for Intel® NUC

Hope this helps

Leon

WNagl
Novice
269 Views

Hi Leon,

when I installed the Optane Software an error message told me it has not enough memory. I assume this is a consequence of the two partitions still remaining from the previous WIN10 Installation there. No tool in WIN10 I tried could erase them. I hope I will not have to start using Linux.

Eagerly expecting your answer

Wolf

LeonWaksman
Super User
269 Views

Hell Wolf,

I need some clarification from you about the hardware and software configuration you have now. According to Technical Product Specification, your NUC7i3BNHXF should have the following configuration:

- HDD kit with power adapter,

- 16GB Intel® Optane™ Module,

- 1TB HDD,

- 4GB DDR4-2400 SDRAM[,

- Microsoft* Windows* 10 Home

The Windows should be installed on 1TB HDD. Is the Windows installed on this HDD (rather than on Optane memory)?

If your Windows is not installed on 1TB HDD please do it. To make this process easier, before Windows installation, you may remove the Optane memory from NUC and then install Windows on HDD. You may follow this tutorial: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html Windows 10 Help Forums . In your case , you will not be asked to choose Windows version or enter Product Number, since all data are already in your NUC firmware. You should skip on para. 12 in this tutorial and go directly to UEFI boot (para.13). Delete all existing partitions (till you see one unallocated space) and press on "Next".

Once the Windows is installed, reinstall the Optane memory.

Next, follow my instructions in post # 3 above, para 2 trough 4. You should not worry for the space on Optane memory. All contents will be erased by Optane software (see para. 5 in Installation Guidehttps://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html Installing Intel® Optane™ Memory on Intel® NUC Kits ).

Leon

WNagl
Novice
269 Views

Hi Leon,

this rainy Sunday afternoon I spent following your recommandations. I succeed after searching two times for the tiny screw on the Floor. I suggest to include on demand a reset for the Optane with the F9 for the BIOS.

Many thanks

Wolf

WNagl
Novice
269 Views

Hi Leon

my last mail was too optimistic: The NUC is working but without acceleration by the Optane. Please escalate my problem to an Intel developer who has a utility to reformate my Optane. I attach the relevant snapshots.

Wolf

LeonWaksman
Super User
269 Views

Hi Wolf,

Writing this post you have just escalated your problem. Wait for answer from Intel.

Leon

idata
Community Manager
269 Views

3nucs: We can certainly research this, but we just wanted to verify a few details:

 

 

1. Before you reinstalled the OS on the Intel® Optane™, did you see if there was acceleration?

 

2. What was the reason for installing the OS on the Intel® Optane™?

 

3. What is the current BIOS version?

 

4. In the BIOS, under the SATA, what are the settings for SATA Chipset & SATA mode?

 

5. Are there any external storage devices connected to the system and if so, what are the brands and models?

 

6. Did you make any hardware changes to the unit, and if so, what were they?

 

7. Please attach the print screens from Nov 5, 2018 10:47 PM to the post instead of posting since we cannot see the details. Look for the option "attach" located on the lower right corner to insert the documents.

 

 

As well, we will submit your recommendation to "include on demand a reset for the Optane with the F9 for the BIOS" to the product team for consideration.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
WNagl
Novice
269 Views

Hi Alberto,

Hope this will help youto resolve my problem.

1. Before you reinstalled the OS on the Intel® Optane™, did you see if there was acceleration?

No

2. What was the reason for installing the OS on the Intel® Optane™?

I have two NUCs with Samsung EVO 250GB and a 1TB each and wanted to feel a difference.

3. What is the current BIOS version?

BNKBL357.86A.0070.2018.1019.1503

4. In the BIOS, under the SATA, what are the settings for SATA Chipset & SATA mode?

1: SET, 2: "Intel RST Premium With Intel...", 3. SET, 4: SET, 5: SET, 6: "WDC WD10...", 7: 0, 8: SET.

5. Are there any external storage devices connected to the system and if so, what are the brands and models?

No

6. Did you make any hardware changes to the unit, and if so, what were they?

Only the changes Leon asked for: remove and reinstall the Optane.

7. Please attach the print screens from Nov 5, 2018 10:47 PM to the post instead of posting since we cannot see the details. Look for the option "attach" located on the lower right corner to insert the documents.

I tried with the formats docx and pdf, but they were not accepted!

Looking Forward to your answer

Wolf

idata
Community Manager
269 Views

3nucs: For the Intel® NUC7i3BNHXF (S/N G6BN742007LB) with the original 1TB hard drive and original Intel® Optane™ Memory:

1. What is the status in the Intel® Optane™ technology software in Windows?

If the Intel® Optane™ Memory cannot be enabled (see example picture below), it may be because it is still part of the original Optane volume with the 1TB hard drive. To resolve this, go into the BIOS and reset/remove the Optane volume by configuring the Intel(R) Rapid Storage Technology under the Add-In Config tab (see instructions for How to remove the Optane Volume below).

 

If the Intel® Optane™ Memory is enabled, it should show under status that the Intel® Optane™ Memory is enabled and accelerating your system.

How to Determine System Acceleration is Active with Intel® Optane™ Memory

https://www.intel.com/content/www/us/en/support/articles/000023991/memory-and-storage/intel-optane-m... https://www.intel.com/content/www/us/en/support/articles/000023991/memory-and-storage/intel-optane-m...

2. What is the Intel® NUC model that contains the Samsung Evo SSD? Does it also have an the Intel® Optane™ Memory module? Technically replacing the 1TB in the Mini-PC voids the warranty, but it has been done by other customers. The Samsung EVO 250GB SSD has not been validated and we highly recommend the firmware is updated (you can check this by running Samsung Magician: https://www.samsung.com/semiconductor/minisite/ssd/download/tools/ https://www.samsung.com/semiconductor/minisite/ssd/download/tools/).

How to remove the Optane Volume

 

Caution: Doing this may wipe out the existing OS on the 1TB drive, requiring you to reinstall the OS.

1. Enter the BIOS

 

2. Go to Devices

 

3. Go to Add-In Config

 

4. On Intel(R) Rapid Storage Technology, select Configure

 

5. Highlight and enter on the Physical Disk

 

6. Move to "Reset to non-Optane"

 

7. On the next page with the Warning, move down and select Yes.

 

8, Select Yes again on second Warning.

 

9. When completed you should see Non-RAID Physical Disks.

 

10. Return to the BIOS by existing the Add-In Config module

 

11. Save and exit BIOS (F10 doesn't work from the Add-In Config tab).

See if the OS will load. If not, reinstall the OS and then install the Intel® Optane™ Memory software to enable the Intel® Optane™ Memory.

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
WNagl
Novice
269 Views

Hi Alberto,

when I followed all your suggestions and also resetted BIOS and the PC the structure of the two memories never changed (see below, this time I attached a jpg file, but it is here as last time). The reason might be that WIN10 isstill starts booting from the Optane: UEFI SATA PORT 1.

Have I misunderstood something? Should I buy a fresh Optane? Do you know a potent Linux-tool?

Wolf

.

idata
Community Manager
269 Views

Hi 3nucs: Thank you very much for providing those results and the picture.

We will continue with our research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
269 Views

3nucs: Just to let you know, Intel only supports the following Operating Systems with Optane Memory:

 

- Microsoft Windows* 10 (current RTM version)

 

- Microsoft Windows* 10 x64 Edition** (current RTM version)

 

- Microsoft Windows* Server 2016 x64 Edition** (current RTM version)

 

 

This info can be found here:

 

Installation Readme for * Intel(R) Rapid Storage Technology (Intel(R) RST) with Support for: Intel(R) Optane(TM) Memory System Acceleration

 

https://downloadmirror.intel.com/28256/eng/ReadMe.txt

 

 

Although Linux is not supported by Intel, we can recommend the following.

 

 

If it doesn't work, we recommend reinstalling the original OS since it worked before changing the OS. (By the way, changing the OS on the Mini-PCs may void the warranty.)

 

 

At this point, we do not recommend replacing the Optane Memory sicne it worked before the OS change.

 

 

1. Go into the BIOS and "Reset to non-Optane" the Optane Volume.

 

It should show the disks (1TB and Optane module) as Non-RAID Physical Disks.

 

2. While still in the BIOS, load the BIOS defaults. Save and exit.

 

3. Power off the unit and remove the Optane module.

 

4. Reinstall the OS from scratch.

 

5. Reinstall the Optane module and check if can enable the Optane module.

 

 

If that doesn't work, we recommend the following:

 

 

1. Confirm in the BIOS that the disks (1TB and Optane module) show as Non-RAID Physical Disks.

 

2. Follow the instructions from this website (previous provided above):

 

Installing Intel® Optane™ Memory on Intel® NUC Kits

 

https://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html

 

 

If you still cannot enable the Optane Memory module in the original OS, it may be defective, in which case, Intel would replace the entire unit if under warranty.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
WNagl
Novice
269 Views

Not to delay working with a NUC7i3BNHXF any longer I ordered and received a fresh Optane.

I have removed the original Optane, reset BIOS (still 70) and WIN 10 (now as ever Home Version 1803, Build 17134.376). Then I installed the apps as planned on the original WDC WD10... They work not very fast, I detect only one anomaly: The Device Manager indicates a Detection Verification without a driver.

Even after reading some Intel-documentation for starting wirh Optane I am unsure what to do next. Please tell me exactly the order to proceed now:

  • First install the Optane in the NUC?
  • First install and start the software for Optane?
  • First remove all apps?
  • Or something else?

Full of hope my problem still interests you

Wolf

idata
Community Manager
269 Views

3nucs: Thank you for that information.

 

 

For a device showing a Detection Verification in Device Manager, we recommend you to install IDSA which will detect and install the recommended drivers for your Intel® NUC:

 

https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-

 

 

Please follow these steps to enable the Intel® Optane memory module.

 

1. Uninstall the Intel® Rapid Storage Technology (Intel® RST) if installed.

 

2. Power off the unit.

 

3. Install the Intel® Optane memory:

 

https://downloadcenter.intel.com/download/26753/Intel-Rapid-Storage-Technology-Driver-and-Intel-Opta...

 

4. Restart the unit and login to Windows*.

 

5. A pop-up window should display "Thank you for installing the Intel® Optane memory application. Would you like to finish the setup process now?"

 

Select Yes to continue.

 

5. The status for the Intel® Optane memory should show as disabled.

 

Select Enable.

 

6. A warning should display stating "This process will erase all data on the Intel® Optane memory module. Do you want to proceed?"

 

Select Yes on the warning screen.

 

7. When the process is finished, select Restart.

 

Print screens are available on the following page and section:

 

 

Configure Intel® Optane™ Memory

 

Installing Intel® Optane™ Memory on Intel® NUC Kits

 

https://www.intel.com/content/www/us/en/support/articles/000024061/mini-pcs/intel-nuc-kits.html

 

 

If you are still experiencing issues, we recommend you to contact Intel Customer Support for your region:

 

https://www.intel.com/content/www/us/en/support/contact-support.html# @6

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
WNagl
Novice
269 Views

After the futile attempts documented here, I finally succeeded with a new Optane Memory. I am still interested to know why I could not reformat the original Optane Memory.

Wolf

My actions

  1. WIN10 on SATA drive
  2. New Optane Memory installed without success
  3. Removal of Optane Memory
  4. Reset BIOS with F9
  5. Log on to WIN10 on SATA drive
  6. Run WIN10 updates: Result 1803, build 17134.40
  7. Run Intel Assistant: Update to BIOS 71, no success within WIN10, success after restart and F7
  8. Device Manager, Detection Verification without driver, device deactivated, restart
  9. No change: Device Manager, Detection Verification without driver
  10. Office and Applications: as expected
  11. New installation of WIN10 from USB-Stick
  12. Run WIN10 updates: Result 1803, build 17134.407
  13. Run Intel Assistant: Driver updates
  14. No change: Device Manager, Detection Verification without driver
  15. Download the Intel® Optane™ Memory software.
  16. Install Optane Memory on M2.
  17. Optane Memory is visible in Datenträgerverwaltung.
  18. Install Intel® Optane™ Memory software.
  19. Manual restart after waiting some time.
  20. Follow intel-optane-memory-user-installation.pdf closely.
  21. Success!
idata
Community Manager
269 Views

3nucs:Perfect, excellent, we are glad to hear the Intel® Optane Memory is now working properly.

 

 

In reference to your question about, why the original Intel® Optane Memory was not functioning accordingly, could be because of a hardware problem with the module itself. It seems to be the original unit was defective, based on the fact that now there are no problems with the new one.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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