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AZabo
Beginner
1,159 Views

NUC7i3BNK WiFi failure

Hi, I have problem with my NUC7i3BNK Intel wireless-ac 8265 module. My WiFi adapter stop working after about 2 weeks since I bought it. At first time it stoped working after (re)boot and became inactive in Device Manager. I've updated BIOS, reinstall Windows 10, updated drivers and it start working normaly as before. But in few days after next boot WiFi it was inactive again. I try to reinstall drivers, delete it from Device Manager - and it dissapeared totaly and nothing helps - seems that there are no such devices in PC and WiFi device is not detectable by any programm and device install masters. I tried to reinstall Windows, update drivers but It is not visible in Device Manager. Same situation with Bluetooth Device.

In BIOS all devices checked.

I connect NUC with wired Ethernet cable to router - everithing work nice without any problems.

Please help me with correct actions for NUC WiFi reanimation.

Thanks in advance.

ZAK.

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4 Replies
idata
Community Manager
108 Views

Hello ZAKLAND

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Go to the Device manager under the view tab and select the option "show hidden devices". (Please attach a picture of the device manager)

 

 

Enter BIOS with F2, review the SATA mode (AHCI or RAID), load default BIOS settings by pressing F9, then make sure to select the SATA mode that you were previously using, and then save and exit by pressing F10 and select yes.

 

 

Could you open the unit and review that the cable connection of the adapter is correct, refer to the following link on page 17 section 1.1.3 for find the location of the wireless adapter.

 

https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSp... https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSp...

 

 

Regards,

 

Leonardo C.

 

AZabo
Beginner
108 Views

Hi, Leonardo!

Thanks for quick response.

1. SSU Scan report you can find in attachment.

2. Device manager print screen in attachment.

3. I've made procedure with BIOS switching to default values as you describe in your letter. After rebooting Windows 10 seems to be broken and I use recovery option (device manager print screen after reboot you can find in attachment too).

4. Then I open my NUC deinstall M.2 module (SSD Samsung 960 EVO 500Gb) - found Intel Dual Band Wireless AC + Bluetooth 8265 (pos.E) = It seems to be ok and connected properly with 2 wires (antennas).

Sincerely,

Alexander Zabolotets.

idata
Community Manager
108 Views

Hello ZAKLAND

 

 

Thank you for your response.

 

 

Given the information provided, I would recommend starting a replacement on the unit; if the unit has less than 30 days of purchase, you can apply for the store warranty process.

 

 

I have also sent you a private message to request contact information, please see your private inbox.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
108 Views

Hello ZAKLAND

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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