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RParv
Beginner
1,297 Views

NUC7i3DNHE Ready Mode Won't bring CPU out of C7 state - dangerous

Hello Community,

I'm sorry that my first post has to be about issues.

I have a very serious and potentially dangerous issue with Intel Ready Mode technology, and in my opinion such features should not be available on the market and pulled right away.

Specifications are:

Intel NUC7i3DNHE

2x4GB Crucial DDR4L 2400MHz

Samsung 960 EVO M2

Seagate BarraCuda 2TB HDD

Software:

Windows 10 Pro Fall Creators Update - updated

All Intel drivers up to date and installed

My machine is a hadless server mainly used for remote PLEX media playback, downloads, VPN station.

The machine has no USB devices connected to it, but just a LAN cable.

My machine goes to Ready Mode (C7) state flawlessly, the problem is .... only an USB device (mouse movement for example) will bring it out of Ready Mode to normal operation which is absurd.

If my machine enters in Ready Mode and I log in remotely to it - it will never go out of C7 state, no matter what I do and how much I stress the hardware.

Such behaviour is simply wrong - if a NUC operates remotely with Ready Mode on and no USB activity (like mouse movement let's say), once in Ready Mode your machine will never go out of Ready Mode until you actually physically restart it or attach a USB mouse and move it ?!?! No software activity, no matter how much you stress the hardware will bring it out of C7 state, until you move a mouse (interact via USB).

I tried even logging in the machine after in C7 and starting a CPU stress test - still my machine will stay in Ready Mode (C7) mode and fan speed won't change.

It wasn't pleasant seeing how I can kill my CPU easily, because Intel software is really poorly made and cannot sense that the hardware is actually 100% stressed!

Please fix this - one can remotely kill his hardware easily if not paying attention to that.

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6 Replies
idata
Community Manager
78 Views

Hello radoslavp

 

 

Thank you for joining the community.

 

 

Could you provide us with the Intel® System Support Utility for Windows* report? Please attach the report to the thread

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Have you tried this version of Intel® Ready Mode Technology?

 

 

https://downloadcenter.intel.com/download/27107/Intel-Ready-Mode-Technology-for-NUC-Kit-NUC7i3DN-NUC... https://downloadcenter.intel.com/download/27107/Intel-Ready-Mode-Technology-for-NUC-Kit-NUC7i3DN-NUC...

 

 

Regards,

 

Leonardo C.

 

RParv
Beginner
78 Views

Hello,

Attached you can find the needed report.

This is exactly the version I have installed and I'm experiencing problems with.

idata
Community Manager
78 Views

Hello

 

 

Thank you for your response and the information provided.

 

 

The utility you are using is working as expected, it lets the system work in ready mode; to get out of ready mode there has to be user interaction (mouse, keyboard, touch screen, or voice commands), since you have said you don't use any USB connection to the unit you can try to use voice recognition, the following link may provide you with assistance on the settings for voice recognition:

 

 

https://support.microsoft.com/en-us/help/17208/windows-10-use-speech-recognition https://support.microsoft.com/en-us/help/17208/windows-10-use-speech-recognition

 

 

Please be aware that the content on that site is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there.

 

 

Regards,

 

Leonardo C.

 

RParv
Beginner
78 Views

Hello,

I was expecting this answer.

It makes not much sense to use voice recognition for a remote machine, does it ?

It should not matter whether the key input or mouse movement comes from an USB keyboard/mice or RDP session.

Please consider for the future to develop a fully functioning technology.

idata
Community Manager
78 Views

Hello radoslavp

 

 

Thank you for your response and for the feedback.

 

 

I am investigating the matter I will be posting back when news becomes available.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
78 Views

Hello radoslavp

 

 

Thank you for waiting we were doing further research on the situation, we set an environment to try an alternative option with wake on LAN feature, nevertheless, the Intel® ready mode technology does need user interaction as mention previously.

 

 

Regards,

 

Leonardo C.

 

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