NUC7i3DNKE dropping HDMI signal after restart - running Win 10 Pro x64

MJoyce · ‎10-30-2018

I have multiple, newly installed Intel NUC7i3DNK1E's on site at a high profile end user. They have starting reporting that, when the systems reboot in the morning (as part of our digital signage configuration) some units, at random, begin the POST and at the point that Windows should be starting, the screens go to BLACK with a "No signal" error displayed on the screen.

Any ideas what's up with this? Very aggravating.

Thanks in advance,

Michael Joyce

AT Marketing, LLC

idata · ‎10-30-2018

Hello mjoyce4550,

Thank you for posting.

Can you please provide more information about this behavior? See below:

How many units are affected?
Have you been able to see the behavior?
Are the units running the exact same hardware/software/OS configuration?
When did the behavior start?
Can you confirm if there was a hardware or software change recently?
Does the black screen/"No signal" error happen with the other HDMI port?
What troubleshooting steps have you done so far?

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

idata · ‎11-05-2018

/thread/130299 mjoyce4550,

If you need further assistance let us know.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation