NUC7i3DNKE - no sound?

[JHill43]

No sound out jack. Does it do sound via HDMI?

[LeonWaksman]

Yes, the audio is supported trough HDMI port. The audio driver is included in Graphics Driver package. For additional information please refer to para. 1.5.1.2.1 and section 1.8 in Technical Product Specification https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC7i3DN_TechProdSpec.pdf

Leon

[JHill43]

Yep, I see now. Thank your for your quick response!

[JHill43]

Well I've updated all drivers but still Windows 10 does not recognize audio out per say. Intel Display Audio is listed in Device Manager under Sound, Video and Game Controllers but I can't find a way to direct Windows to recognize that for sound output. I'm curious if anyone has encountered this problem and if they have a solution.

[LeonWaksman]

1. Right click on the speaker icon on the R.H. Task Bar side and then click on Troubleshoot sound problems. Follow instructions.
2. Is your monitor equipped with speakers? What is the sound output device in your setup?

Leon

[JHill43]

First of note: The speaker icon in the taskbar has an X through it.

I’ve run the troubleshooter a handful of times.   In the Troubleshooter results there is a line that says Issues Found: Check Audio device ...Detected, but it has an exclamation icon beside it. I can kind of read that two ways: Either there’s a problem detecting it or it detects it but says it has a problem. I’m not sure which it is but I tend to think it’s not detecting it.

If I go into Sound from the Control Panel and click on the Playback tab, nothing is listed.

As previously mentioned, if I go into Device Manager, the only thing listed related to sound or audio is Intel Display Audio.

I'm using a HDMI signal splitter connected to HDMI out. It separates the audio of a HDMI signal. I get nothing of course because I don’t believe Windows 10 recognizes the Intel Display Audio as an output device. 

I’m still researching as I can, but I haven’t found anything of substance just yet. I appreciate your help.

[LeonWaksman]

Well, can be that the splitter is not functioning as expected. Try to connect your NUC directly with HDMI cable to TV receiver and see how it works.

Leon

[JHill43]

Well I know the splitter is good. I've used it elsewhere. I've found a few other threads here on the forum. It seems others have had this problem. So far I haven't found a thread with a solution but I'll keep chipping away at it. I'll post here if I find a solution. Thanks for your help.

[LeonWaksman]

1. I have NUC7i7DNHE and the audio works correctly.
2. As I wrote in previous post, I would try test NUC connected directly to TV.
3. One more thing I would do is refreshing Bios using Bios recovery from Power Button Menu method:
4. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file DNi30067.bio (https://downloadcenter.intel.com/download/29200/BIOS-Update-DNKBLi30-86A-?product=122495) on this stick and insert it into one of the rear USB ports (do not use front USB port, since sometime the USB stick is not recognized during boot process)
5. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
6. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
7. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
8. Replace the power cord and press Power Button to switch the computer to ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

Leon