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DPers1
New Contributor III
1,060 Views

NUC7i5BN-NUC7i7BN-TBT-FW-Update-33

NUC7i5BNH This upgrade released 01-22 Does not work for me.

I normally have an HDMI Monitor attached to the TB port via USB3-HDMI cable. I had the old update 33 installed and the update program did nor detect and Thunderbolt interface so I reinstalled the original TB driver.

Then I tried to install the update with the display attached and also with the display attached to the HDMI port and nothing in the TB port.

In both cases the upgrade goes to the registry change

It performs the registry change and I reboot as requested.

After reboot and restarting the update it again asks to update registry

Perpetual Loop........

I'm on windows 1809 insider build 18317, not sure if that has anything to do with it.

 

I did a full system restore after trying this and ran driver assistant and it says all drivers up to date. I again installed TB firmware tbt_win10_64_17.2.71.250 and rebooted ran driver assistant again and it still says everything OK.....

But the latest u33 update is a no go.

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6 Replies
David_V_Intel
Employee
94 Views

Hello DPers1, Thank you for posting on the Intel communities. I would like to request more information of the system, specifically I would like to get a System Support Utility report, this report can be generated with our tool that you can get in the link below: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... Make sure to attach the file to this thread. Also, keep in mind that we do not recommend the use of adapters, this is because we cannot test all of them, so we cannot guarantee that these are going to work. The best solution is doing a direct connection with a single cable that has the same connection type in both ends. If you are unable to use a straight connection, a possible solution is updating the graphics driver to the latest version. You can contact your system manufacturer to see if there is a graphics driver update available for your system model. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
DPers1
New Contributor III
94 Views

David,

I just got a new windows insider build 18323 this morning so I decided to have a go again and it worked on this build.

Removed HDMI connected TV and disconnected my main display from the USB3 port and reconnected with HDMI Cable.

USB3/TB port Empty

Run installer it says No TB firmware detected so I have to reinstall tbt_win10_64_17.2.71.250, I hope that does not get removed on every windows update.

Reboot

Run installer again now the registry patch works and after reboot the update installs properly.

Not sure why the update does not detect any Thunderbolt capability at all since earlier I had my TV connected to the TB port with the old 33 update installed, it was connected via a Cable Matters USB C to HDTV Cable Supporting 4K 60Hz in Black 9.8 Feet' Ironically I disconnected it and put the TV on HDMI just because HDR was not working. My setup is such that it would be pretty complicated to change the configuration and test again so I will just leave the TV on HDMI.

Anyhow the driver installed lets see if it stays I will test again after next insider build.

 

 

 

 

David_V_Intel
Employee
94 Views

Hello DPers1, Thank you for your response. Keep in mind that the insider's preview is not a stable Windows update and it can keep giving you issues with it. I would strongly suggest you to move down to a stable version of Windows 10*. Let us know if the issue persists. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
DPers1
New Contributor III
94 Views

David,

Build 18323 is actually the next Official windows Build. ;o)

"Microsoft has made the Windows 10 19H1 (Version 1903) Build 18323 available officially for insiders"

 

RRoni2
Beginner
94 Views

Run installer again now the registry patch works and after reboot the update installs properly.

Not sure why the update does not detect any Thunderbolt capability at all since earlier I had my TV connected to the TB port with the old 33 update installed, it was connected via a Cable Matters USB C to HDTV Cable Supporting 4K 60Hz in Black 9.8 Feet' Ironically I disconnected it and put the TV on HDMI just because HDR was not working. My setup is such that it would be pretty complicated to change the https://bit.ly/2UhmYmC configuration and test again so I will just leave the TV on HDMI.

 

David_V_Intel
Employee
94 Views

Hello DPers1, Were you able to check the information provided above? Let me know if you still need more assistance. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
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