NUC7i5BNH HDMI Display won't wake up from sleep

[jander1]

Hello,

Bought a NUC7i5BNH

Did a full windows reset

Running a pair of LG 24QP500-B 24” QHD (2560 x 1440) monitors; One on HDMI one on USB-C

Getting exact same behavior as outlined in https://www.intel.com/content/www/us/en/support/articles/000056746/intel-nuc.html

Did BIOS update [bnkbl357] was at BIOS 0069 – so now it is at 0088

Updated HDMI FW to 1.77.93

Updated Intel® HD Graphics Driver for Windows® 10 for NUC7i3BN, NUC7i5BN, NUC7i7BN to 24.20.100.6286

Tried setting IGP Primary to HDMI in BIOS - didn't fix it

Even tried disabling CEC and audio on the HDMI port in BIOS - still didn't fix it

Intermittent loss of HDMI after sleep is pretty random. Sometimes unplugging and plugging twice can bring it back. Most of the time a full shutdown and start are necessary. It usually happens once a day.

Would love to do what the above article says but my NUC is not listed as supported on that driver.

Some have been able to fix it by enabling display emulation in the BIOS but I don't have that option for some reason.

Please help and thanks so much!

[jander1]

Additionally, Hibernate is disabled via powercfg.exe, Windows 10 [PRO] is the OS.

I just have the screens set to turn off after 10mins by default in Windows.

[Alberto_R_Intel · Accepted solution]

jander1, Thank you for posting in the Intel® Communities Support.

In reference to your inquiry, just to let you know, the Intel® NUC Kit NUC7i5BNH is under the status of End Of Interactive Support / Discontinued as you can verify in the link below:

https://ark.intel.com/content/www/us/en/ark/products/95067/intel-nuc-kit-nuc7i5bnh.html

Based on that, Intel® technical support will no longer be provided for this kind of product, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products Website helpful to address your request: 

https://www.intel.com/content/www/us/en/support/discontinued-products.html

Regards,

Albert R.

Intel Customer Support Technician

[jander1]

Thanks for the thorough and timely reply. I appreciate the helpful links.

It looks like the issue wasn't resolved for this model.. bummer.

[Alberto_R_Intel]

jander1, You are very welcome.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician