Community
cancel
Showing results for 
Search instead for 
Did you mean: 
DPers1
New Contributor III
406 Views

NUC7i5BNH Lost all VIDEO no HDMI or TB output

Absolutely nothing coming out of the NUC, Power on and you can see that the NUC is doing all the right things it's booting I can see that on the power button, it comes to were windows asks for pin(I can not see that but the power light showing disk access tells you whats going on) I type pin and off it goes with a bit more disk access and then nothing on any screen I attached.

Also never any pre - windows options showing, absolutely nothing.

Latest windows all drivers up to date Bios 0079.

Streaming Internet TV last night in TB attached TV and checking Stockmarket on HDMI display before shutting down for the night(shut Down from windows Power menu). This morning blank screens nothing at all on any display . I cannot even get it to show anything on the screen using a windows install USB(but not 100% sure if it's using USB or Samsung SSD since there is no output to any display).

Things tried.

HDMI to Display-Nothing

TB to HDMI cable to Display-Nothing

Different cables to make every one happy, different displays to make everyone even happier.

Reset cmos

Reload 0079 bios using Jumper option.

Nothing Nil Nada showing on any monitor in the house and also not at the commuter repair place that I went to as a last resort. It's just like the HDMI and TB ports have completely stopped to let anything out the Door.

The computer was bought at Amazon in the US one year ago and has lived with me here in Thailand for one reasonably Happy year.

Unless there is some magic hidden button I suspect warranty replacement is in the offing.

 

0 Kudos
6 Replies
LeonWaksman
Super User
45 Views

Please test your NUC, while connected to PC monitor, rather than TV.

 

Leon

 

 

 

DPers1
New Contributor III
45 Views

Did you read my post? I've tested multiple monitors and TV's also brought the thing to the computer store about 5 miles from my home to make sure it was not affected by earthworms.

There is 0 video coming out of the NUC regardless of what you attach and to what port you attach it.

DPers1
New Contributor III
45 Views

I have replaced the NUC with a 10 year OLD desktop 2MB memory Nvidia GT730 and loaded with latest win 10(amasing that win 10 works) same setup as with the NUC but with the TB attach being replaced by hdmi over display port

Same TV 4K and 1920 Display and almost cables and it all works or I would have had to post this on the phone...........

Alberto_R_Intel
Moderator
45 Views

DPers1, Thank you for posting in the Intel® Communities Support.

 

In this case, as you mentioned previously, pretty much you tried all the troubleshooting steps that we recommend for this scenario.

 

There is one more thing we can try, not sure if you already tried this step, it will be to test the Intel® NUC Kit NUC7i5BNH with the very basic configuration, meaning to use it with just one memory stick at the time with each stick, also to remove the SSD/Hard drive and any other peripheral. If it is possible test the NUC using a straight connection, without using converters or adapters, like HDMI to HDMI or Display port to Display port, please try that as well.

 

If the problem remains after trying the step above then the next thing to do will be to replace the unit. In order to do that, please get in contact directly with your local Intel® support department so they can further assist you:

https://www.intel.com/content/www/us/en/support/contact-support.html#@6

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

DPers1
New Contributor III
45 Views

All connections were straight (except TB to HDMI) but all failed, I also tried booting without ssd HDD installed removed and using only one memory module etc to no avail. No communication with the outside world.

Have initiated warranty replacement.

Alberto_R_Intel
Moderator
45 Views

DPers1, Thank you for letting us now that information.

 

Perfect, at this point to replace the Intel® NUC Kit NUC7i5BNH will be the next thing to do, they will further assist you in there with all the details about the replacement process.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Reply