NUC7i5BNH USB port (#1, blue front port) only charges but does not recognize devices or store

[FGrim3]

After about a year my NUC 7i5BNH's USB port (blue front left) does not work anymore. The port can still charge my phone but no device or storage is recognized by Windows 10.

* I tried as suggested elsewhere removing the USB Hub from the Windows 10's device manager to no avail.

* Tried to adjust the Power Management options of USB Hubs in the device Manager, the USB Sleep settings of the Power Profile.

* I checked in the BIOS Advanced Devices USB: All ports are enabled. (I also tried to enable Legacy USB but it did nothing)

* Updated to the latest BIOS, firmware, and drivers

* I have booted into a Live Linux and found that the port still does not detect devices.. I was hoping that it would work in a clean environment, and that a OS refresh could fix this.

Pardon for posting this again but my previous case was closed.

[LeonWaksman]

Well, it could be some hardware problem with some of the contacts in the USB port. You may try to clean the contacts with some Switch Contact Cleaning Lubricant ( Servisol Super 10 for example). Wait 10 minutes after spraying before you check this port. If your NUC is still covered by 3 years warranty, you may ask to replace it.

Leon

[AdrianM_Intel]

Hello FGrim3,

Were you able to check the previous post? 

Regards,

Adrian M.

Intel Customer Support Technician

[FGrim3]

Hi Adrian,

yes, I just tried it, but the port is still not working. I would like to explore a replacement if I am covered.

[LeonWaksman · Accepted solution]

Hi @FGrim3​ 

Check on check here your warranty coverage. If your NUC is still under warranty, you should open a ticket with request for RMA.

Leon