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MSilv27
Beginner
1,905 Views

NUC7i5BNH display (HDMI/thunderbolt)

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Hello

I'm faced with a situation that I can't solve.on my own.

Hopefully someone here could help me.

I have a NUC7i5BNH, a BenQ QHD monitor (connected through the thunderbolt port) and an older Samsung monitor (connected through the HDMI port with a HDMI-DVI adapter).

Up to today I had the alreay mentionned switching screen issue with a dual display (on the QHD monitor).

However I do not know if it solved as another problem occured.

The new problem is that there is no more display on the QHD monitor from the thunderbolt port, I've also tried connecting through the HDMI port and the problem is almost the same.

The difference in HDMI is that, at least, the BIOS menu is displayed (nothing on the thunderbolt port).

I've tested the monitor's HDMI input with another device (raspberry pi3) and it seems to function.

I do not have another device that would permit me to test the thunderbolt to DP connection

Would anyone be able to help ?

thanks to all

Martin

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Accepted Solutions
idata
Community Manager
123 Views

Hi MartinDA: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

If you can access the BIOS and if there is no special configuration on it, we can restore it to default values by pressing F9 and then F10 to save and exit.

 

In order to try to fix this problem we can also do a BIOS update to the latest version 0052 using the F7 method:

 

https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html

 

https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=95067

Besides that, you can always try to disconnect them and re-connect the memory sticks and the SSD/HDD as well, sometimes those components might get loose. We can also test the NUC with the very basic configuration, which is to use it with just one memory stick on each memory slot with each stick if you are using two of them. Also connect just the monitor that is showing the problem and the SSD/HDD that contains the operating system.

 

 

Another thing to try will be to clear CMOS on the NUC:

 

https://www.intel.com/content/www/us/en/support/articles/000006787/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000006787/boards-and-kits.html

 

 

Do you have the option to use another thunderbolt cable?

 

Just to make sure, is the NUC capable to access Windows?

 

Which Windows version are you using?

 

Please provide the specific model of each monitor.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

View solution in original post

3 Replies
idata
Community Manager
124 Views

Hi MartinDA: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

If you can access the BIOS and if there is no special configuration on it, we can restore it to default values by pressing F9 and then F10 to save and exit.

 

In order to try to fix this problem we can also do a BIOS update to the latest version 0052 using the F7 method:

 

https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html

 

https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=95067

Besides that, you can always try to disconnect them and re-connect the memory sticks and the SSD/HDD as well, sometimes those components might get loose. We can also test the NUC with the very basic configuration, which is to use it with just one memory stick on each memory slot with each stick if you are using two of them. Also connect just the monitor that is showing the problem and the SSD/HDD that contains the operating system.

 

 

Another thing to try will be to clear CMOS on the NUC:

 

https://www.intel.com/content/www/us/en/support/articles/000006787/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000006787/boards-and-kits.html

 

 

Do you have the option to use another thunderbolt cable?

 

Just to make sure, is the NUC capable to access Windows?

 

Which Windows version are you using?

 

Please provide the specific model of each monitor.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

View solution in original post

MSilv27
Beginner
123 Views

Hello

I updated the BIOS, opened the NUC and made sure that everything was in place.

This seems to have done the trick

Thanks for the help

idata
Community Manager
123 Views

Hi MartinDA: You are very welcome, perfect, thank you very much for letting us know that information. It is great to hear that the problem got fixed and now the NUC is working fine.

Any other inquiry, do not hesitate in contact us again.

Regards,

 

Alberto R