2 weeks ago i bought a brand new NUC7i5BN.
with it i bought
*Samsung 960 EVO
*16GB - 2133Mhz - Kingston HyperX RAM
*Windows 10 Pro 64bit
all latest drives & bios are installed.
Nuc connected with HDMI to LG TV OLED55B7Y
Problem is all work great up until I turn off the TV,
once turning it ON SOUND Gone , No sound ,
sound disable icon appears at the right bottom of the screen.
unable to return sound back until I restart the nuc.
tried to change HDMI input on the back of the TV - NO change!
Tried to change HDMI cable - No change!
My previous NUC 5CPYH didn't have this issue.
what can i do to fix this issue?
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So i work in a school district and can relate to this issue. We have purchased Gen 7 NUC's NUC7i3BNB with BIOS version BNKBL357.86A.0060.2017.1214.2013.
We have these NUCs mounted to Boxlight 75" Touch TV's and whenever the input is changed there is a high chance that when you go back to the input of the NUC that the sound is Red X'd out and cannot be troubleshoot to repaired to work. The only workaround at this time is to UNPLUG the HDMI cable and plug it back in or Restart the NUC and this is not a solution. All NUCs are using HDMI cables.
I would like to also point that these NUCs has been mounted to 75" NewLine touch TVs and have the same problem. Hence it is a NUC problem. On the BoxLight TV's the BIOS boot shows the color of the screen to be Green and not the typical black that you would see during boot up. Not sure if that is a HDMI issue in general. Please assist.
peterohmy: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
Let me apologize for any inconvenience.
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