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idata
Community Manager
1,402 Views

NUC7i5BNK HDMI Sound Gone

Hello,

2 weeks ago i bought a brand new NUC7i5BN.

with it i bought

*Samsung 960 EVO

*16GB - 2133Mhz - Kingston HyperX RAM

*Windows 10 Pro 64bit

all latest drives & bios are installed.

Nuc connected with HDMI to LG TV OLED55B7Y

Problem is all work great up until I turn off the TV,

once turning it ON SOUND Gone , No sound ,

sound disable icon appears at the right bottom of the screen.

unable to return sound back until I restart the nuc.

tried to change HDMI input on the back of the TV - NO change!

Tried to change HDMI cable - No change!

My previous NUC 5CPYH didn't have this issue.

what can i do to fix this issue?

0 Kudos
4 Replies
idata
Community Manager
66 Views

Hello ilan316

 

 

Thank you for joining the community.

 

 

To better assist you with your request, I will need to check some information about your computer. Please follow the instructions below:

 

  1. Right-click on the Desktop, and click on Graphics Properties.
  2. 2. Click Options and Support, and then click Information Center.
  3. 3. Click on Save (save it to your desktop).
  4. Please attach the report to the thread.

 

Regards,

 

Leonardo C.

 

idata
Community Manager
66 Views

Hello ilan316

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

POlso
Beginner
66 Views

So i work in a school district and can relate to this issue. We have purchased Gen 7 NUC's NUC7i3BNB with BIOS version BNKBL357.86A.0060.2017.1214.2013.

We have these NUCs mounted to Boxlight 75" Touch TV's and whenever the input is changed there is a high chance that when you go back to the input of the NUC that the sound is Red X'd out and cannot be troubleshoot to repaired to work. The only workaround at this time is to UNPLUG the HDMI cable and plug it back in or Restart the NUC and this is not a solution. All NUCs are using HDMI cables.

I would like to also point that these NUCs has been mounted to 75" NewLine touch TVs and have the same problem. Hence it is a NUC problem. On the BoxLight TV's the BIOS boot shows the color of the screen to be Green and not the typical black that you would see during boot up. Not sure if that is a HDMI issue in general. Please assist.

idata
Community Manager
66 Views

peterohmy: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

https://communities.intel.com/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation