NUC7i5BNK can't update the thunderbolt 3 firmware

BBear · ‎05-02-2018

Per the instruction guide, a TB3 is required to be connected during the update.

However, I am only using a USB-C to full DP cable to connect to my Dell 1440p monitor and it gave me an error.

Is there another way to update it?

Thanks.

idata · ‎05-03-2018

Hello bigbear,

I understand that you are currently experiencing issues when trying to update the firmware of the thunderbolt* port.

Regarding this, as long as the cable is an actual thunderbolt* cable (It has the thunderbolt* symbol on it) there should not be any problem with the installation of the firmware. If there is an error then please provide me with a screenshot of it so I can use it as a reference.

Regards,

David V

BBear · ‎05-03-2018

Hi David,

I suspect it is only DP not TB3.

Do I need to install the TB3 driver if I am only using Display port?

Thx.

idata · ‎05-04-2018

Hello bigbear,

Thank you for your response,

It should not really be necessary to be honest. The firmware is actually to improve the connectivity between the Thunderbolt* devices and the unit. Since you are using it to connect via display port it should not really be needed.

Regards,

David V