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DYan1
Beginner
1,759 Views

NUC7i7BNH Freezing

Getting the occasional freeze (3rd time now) when it seems like the unit is overheating.

But the only open programs are Skype, Chrome, and StarCraft-Remastered which isn't even a demanding game.

Event Viewer only showed this as per the attached:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Why is this happening and how do I fix this?

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10 Replies
idata
Community Manager
142 Views

Hello dan1st

 

 

Thank you for joining the community.

 

 

Could you provide us with Intel® System Support Utility for Windows* and the Intel® Processor Diagnostic Tool report?

 

 

Please attach the result to the thread.

 

 

Regards,

 

Leonardo C.

 

DYan1
Beginner
142 Views

Attached.

Temperature Monitor Failed

IPDT64 Failed

?

DYan1
Beginner
142 Views

Not sure why this report wasn't attached the first time.

idata
Community Manager
142 Views

Hello dan1st

 

 

Thank you for your response.

 

 

Can you provide us with the model of the screen?

 

 

Is the NUC mount on the back of the screen? Please let us know the location of the NUC.

 

 

If you open the NUC do you have the thermal pad (gel block) on the SSD slot?

 

 

Could access BIOS with F2 and load the default BIOS settings with F9, then exit and save changes with F10, once this has been done try the Intel® processor diagnostic tool?

 

 

We also see that you are currently you have installed the BIOS 0050, we can try updating the BIOS one by one up to the BIOS 0060.

 

 

This following link can help you with steps to update the BIOS.

 

 

https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

 

This link can help you to find the BIOS versions.

 

 

https://downloadcenter.intel.com/search?keyword=7i7bnh https://downloadcenter.intel.com/search?keyword=7i7bnh

 

 

Regards,

 

Leonardo C.

 

DYan1
Beginner
142 Views

Model of the screen? This has nothing to do with the screen's model. It's the NUC that froze.

And no the NUC is not mounted on the back of the screen. It is located on top of a wire-rack with open airways. Exactly like this: https://mrsmommyholic.files.wordpress.com/2011/12/p1090299.jpg https://mrsmommyholic.files.wordpress.com/2011/12/p1090299.jpg

And no thermal pads, I'm using an NVME M.2 SSD.

I can try the BIOS update but I highly doubt it would make a difference.

I've a feeling that BIOS update is the only suggestion Intel can provide?

idata
Community Manager
142 Views

Hello dan1st

 

 

Thank you for your response.

 

 

The previous questions were to confirm the environment were the NUC is located, thank you for the information by the way.

 

 

Also for confirmation please let us know if you have airflow on the back of the NUC from the fan?

 

 

Please try to load the default settings as mentioned in the previous post

 

 

Regards,

 

Leonardo C.

 

DYan1
Beginner
142 Views

"Also for confirmation please let us know if you have airflow on the back of the NUC from the fan? "

Can you please be more specific - Do you mean an external fan blowing to the NUC?

idata
Community Manager
142 Views

Hello dan1st

 

 

Thank you for the response.

 

 

Do you feel air coming out from the back of the NUC? We need to confirm that the internal fan is working.

 

 

Regards,

 

Leonardo C.

 

DYan1
Beginner
142 Views

Yes of course.

glussier
New Contributor I
142 Views

I see that in one of the tests you have provided, that your cpu is reaching a Tjunction temp of 100c. I have a NUC7i5BNH which is equipped with a 15w cpu, and, when my cpu is running at 100% load the temp can reach a maximum ~94c with an ambiant temp of 25c. The cpu in your NUC is a 28w cpu and it has the same cooling as my I5. I would suggest that you go in the NUC's uefi bios, set power to balanced or minimum performance instead of maximum performance.

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