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idata
Community Manager
1,285 Views

NUC7i7BNH - Hardware Acceleration Issues After Installing the Latest Graphics Driver

Hi,

System Info:

- BIOS: BNKBL357.86A.0057

 

- Graphics Driver: 23.20.16.4849 (15.60.0.4849)

- Monitor: 3440x1440@100Hz via USB-C to DP1.2

- OS: Windows 10 1607 (Anniversary Edition)

Issue Description:

Web-Browser (Chrome, Firefox) hardware acceleration malfunctions with 23.20.16.4849 graphics driver.

Fullscreen video playback flickers (turns black for a second), and all paused videos (in other browser tabs) show a green screen.

Issue only appears after updating GPU driver from 22.20.16.xxxx to 23.20.16.xxxx.

- Rolling-back the update solves this issue.

- Disabling hardware acceleration in the web-browser options also solves this issue.

Questions:

- Is the 23.20.16.4849 graphics driver fully compatible with Windows 10 1607 (Anniversary Edition)?

- My monitor does not support HDR contend. Why update from version 22.20.16.xxxx, which works great?

- In general, would you recommend using video hardware acceleration (QuickSync or DXVA2) on NUC7i7BNH?

Regards,

Erez.

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5 Replies
idata
Community Manager
280 Views

Hi Erez,

 

I understand you have installed driver version 4849 and you are getting hardware acceleration issues. I am sorry for the inconvenience. Let me help you on this matter.

 

 

To answer your questions.

 

1. The driver version 4849 does support Windows® 10 anniversary update, this was developed to support the latest Windows® 10 Fall Creators Update.

 

2. The latest graphics drivers version 4877 improves graphics quality

 

https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?v=... https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?v=...

 

3. Intel® Quick Sync technology can be useful on this Intel® NUC.

 

 

Regards,

 

Allan J
idata
Community Manager
280 Views

Hi Allan,

Yes, version: 15.60.0.4849 does have hardware acceleration issues in web browsers.

According to the https://downloadcenter.intel.com/product/95065 Downloads for Intel® NUC Kit NUC7i7BNH page, version: 15.60.0.4849 (11/20/2017) is the latest.

I tried to install driver version 4849, which you've linked, but it does not install on NUC7i7BNH.

I've updated BIOS to the new 0060 version, but it didn't fix the issues.

Will GFX driver version 4849 be supported on NUC7i7BNH?

Regards,

Erez.

idata
Community Manager
280 Views

Hi Erez,

 

 

Thank you for the information.

 

I just tried installing graphics drivers version 4877 on the same Intel® NUC model, Windows® 10 64 bit and I did not have any problems.

 

Please test installing the driver manually, see instructions below

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

Download the zip version:

 

https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?v=... https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?v=...

 

Regards,

 

Allan J.
idata
Community Manager
280 Views

Hi Allan,

I managed to update the graphics driver manually. Thank you.

Unfortunately, this did not fix the web browser video issues.

Please note that previous driver versions 4664 and 4678 did not have this issue.

 

It appears only after updating to version 4849 or 4877.

Seems that my only options are (a) use version 4678, or (b) disable hardware acceleration.

Did you try installing version 4877 on Windows 10 anniversary update?

Regards,

Erez.

idata
Community Manager
280 Views

Hi Erez,

 

 

Thanks for the update.

 

What I did was, running fresh operating system installation with an image of Windows® 10 with Falls Creators update. I did not test anniversary version.

 

 

Regards,

 

Allan J.
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