NUC7i7BNH Latest Graphic drivers

[RvanR1]

On this website: https://downloadcenter.intel.com/product/95065/Intel-NUC-Kit-NUC7i7BNH I should be able to find the latest graphich drivers for my NUC7i7BNH, however the latest drivers are from September 27, 2018 which is more than 2 years old. For other PC's I own that have the same Graphic chip inside (Iris Plus Graphics 650) I can use the general grpahic drivers which get's updated quite regular and according to the release notes should work on all installations that contain the Iris Plus Graphics 650 chip. However when I try to install this general driver on the NUC7i7BNH I get an error message. So long story for a short question: how can I get and install the latest Windows 10 64 bits driver for the Iris Plus Graphics 650 that is inside my NUC7i7BNH?

[Sebastian_M_Intel]

Hello RvanR1, 

Thank you for posting on the Intel® communities.   

As you can see, the driver version 24.20.100.6286 is the latest driver validated for the  Intel® NUC Kit NUC7i7BNH: https://downloadcenter.intel.com/download/28208/Intel-HD-Graphics-Driver-for-Windows-10-for-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95065  

There are indeed newer drivers for the Intel® Iris® Plus Graphics 650, however; these drivers have not been tested with this NUC yet: https://downloadcenter.intel.com/product/98912/Intel-Iris-Plus-Graphics-650  

If you want to install this generic driver, please try a clean installation: 

1. Download the latest DCH driver and save it on the computer: https://downloadcenter.intel.com/download/29988/Intel-Graphics-Windows-10-DCH-Drivers?product=98912  
2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
3. Uninstall the driver and the Intel Graphics Command Center from Control Panel > Programs and Features. 
4. Restart the computer. 
5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 
6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager: 
   1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 
   2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
   3. Click on 'Uninstall'. 
   4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 
7. Install the DCH driver that was downloaded on step 1. 
8. Restart the computer. 
9. Reconnect to the Internet. 

If the above does not work, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

2. Provide a screenshot of the error message that you receive.  

Regards, 

Sebastian M  

Intel Customer Support Technician  

[n_scott_pearson]

I would add that the graphics driver releases for the BN NUCs contain customizations that are not available in the generic driver releases. If you use generic driver releases, you will be running without these customizations and operation is not guaranteed.

Sorry,

...S

[RvanR1]

Thank you @n_scott_pearson and @Sebastian_M_Intel for the follow up. Reading this it would be best if Intel would release a tested newer version with the customizations for the NUC7i7BNH in the short term. Is there any chance this will happen. The reason by the way for asking in first instance is that my NUC7i7BNH stopped itself because of overheating issues when I was on a Microsoft Teams call. I hoped that with new graphic drivers the load on the processor and CPU would go down a lot so that my NUC does not overheat any longer and I can use it for Microsoft Teams calls.

[n_scott_pearson]

Preaching to the choir man.

That said, I don't think that this particular fix has anything to do with the overheating issue that you are seeing. 

...S

[Sebastian_M_Intel]

Hello RvanR1,  

Thank you for the update. 

In this case, so we can have more information about this behavior, I would appreciate if you could provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
• Click on the menu where it says "Summary" to change to "Detailed View".    
• To save your scan, click on "Next", then "Save".    
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

2. Is this problem only happening with Teams or have you had this issue with any other application?  

3. Is there a way to replicate it? I.e. using a specific feature, being any specific time in a meeting, etc.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[RvanR1]

Hi @Sebastian_M_Intel I have attached the report from the SSU utility as requested. So far the overheating problem I have had only once and that was in Microsoft Teams. Seeing every about two weeks a new update of the generic driver on other PC's I own makes me think that having no updates for two years would help a bit at least. One of the other issues I already have for a very long time is that I can't use the power savings on my two LG27UK850-W monitors. When I do that chances are big that only one of the two monitors come back online again and the only way to get the second monitor back online is to reboot the PC. Have tried a lot of things and posted the issue here as well, but I did not have any luck so now I have to switch on and off the screens manually which is also not something that has my preference. So better support for the graphic side of the Intel NUC7i7BNH is very much appreciated.

[Sebastian_M_Intel]

Hello RvanR1,  

Thank you for your reply. 

We appreciate your feedback regarding the need for new drivers for your NUC, I will share this feedback internally. 

Please try the following: 

Just for testing purposes, try the generic driver with a clean install: 

1. Download the latest DCH driver and save it on the computer: https://downloadcenter.intel.com/download/29988/Intel-Graphics-Windows-10-DCH-Drivers?product=98912   
2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update.  
3. Uninstall the driver and the Intel Graphics Command Center from Control Panel > Programs and Features.  
4. Restart the computer.  
5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4.  
6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager:  
   1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device'  
   2. In the pop-up window make sure 'Delete the driver software for this device' is checked.  
   3. Click on 'Uninstall'.  
   4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter')  
7. Install the DCH driver that was downloaded on step 1.  
8. Restart the computer.  
9. Reconnect to the Internet.  

2. Using the LG27UK850-W monitors, provide the outcome of the report for Intel® Graphics Drivers, follow this link. 

3. For the problems with the LG* monitors, please provide a detailed step by step procedure to replicate this issue.  

Regards,  

Sebastian M  

Intel Customer Support Technician   

[Sebastian_M_Intel]

Hello RvanR1,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello RvanR1,  

We have not heard back from you, so we will close this inquiry. Additionally, as the problem you were having happened using Microsoft Teams only, then chances are the app may have some issues. You can double-check with Microsoft* for an additional workaround.  

If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician