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NUC7i7BNH / NUC7i5BNH hangs in CMOS

Khiem_D_Intel
Employee
1,411 Views

Hi all,

we have multiple NUC7i7BNH / NUC7i5BNH systems which hang once we get into the CMOS Setting.

If we disconnect the power cables for few hours, then it can boot to the CMOS Setting without hanging.

However, the issue comes back after we boot to the CMOS Setting few times more.

Troubleshoot Steps:

1) We have flashed the BIOS to 0045 and 0046, same issue.

2) We have flashed the newest firmware for the display.

Note: it can boot to the Windows OS without any issues. It only hang inside the CMOS Setting.

Please advise.

Thanks,

KhiemD.

0 Kudos
2 Replies
n_scott_pearson
Super User Retired Employee
105 Views

"Get into CMOS Setting"? What are you talking about? CMOS is not used in modern PCs (well, other than to store the date and time); firmware (BIOS) configurations are stored in flash.

Do you mean enter BIOS Setup (Visual BIOS)? If you press F2, does this result in Visual BIOS being displayed? Always? If you do get into the Visual BIOS display, are you saying that it subsequently hangs? If so, what were you doing when this hang actually occurred?

...S

idata
Community Manager
105 Views

Hello KhiemD,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

Best Regards,

 

Juan V.
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