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ABlum2
Beginner
1,056 Views

NUC7i7BNH No HDMI output

Hi

I've recently purchased a NUC7i7BNH along with a 256gb SSD, 32gb RAM and M2 Optane module.

After putting it all together I can power on the unit, but there is no output via HDMI. I've tried to my Samsung television and to my Dell monitor, using a combination of different HDMI cables. In each case I see a "No HDMI signal" error. I know these cables are good because they work with other devices.

The unit powers on (solid blue light) and the fans are running. There's no indication of any other issue.

Any thoughts or suggestions?

I'm thinking something is wrong with the HDMI port/component and it may be necessary to get it looked at under warranty.

Thanks

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3 Replies
idata
Community Manager
109 Views

Hi goatwomble,

 

 

I understand the Intel® NUC connected via HDMI does not get any signal. I apologize for the inconvenience. Let me help you on this matter.

I always recommend a BIOS recovery on this type of situations. You need to download the .bio file of the BIOS and follow some instructions at:

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

 

Download the .bio file at https://downloadcenter.intel.com/download/27397/BIOS-Update-BNKBL357-86A-?product=95065 https://downloadcenter.intel.com/download/27397/BIOS-Update-BNKBL357-86A-?product=95065

 

 

Additionally, check this link for more troubleshooting tips:

 

https://www.intel.com/content/www/us/en/support/articles/000005845/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005845/mini-pcs.html

 

 

Hope it helps

 

Allan J.
ABlum2
Beginner
109 Views

Unfortunately not, I've tried all troubleshooting steps and still can't get any HDMI output. I'm convinced the device is faulty at this stage.

idata
Community Manager
109 Views

Hi goatwomble,

 

 

I apologize for the inconvenience.

 

At this point, I recommend contacting Intel support and submit a warranty ticket at https://www.intel.com/content/www/us/en/support/contact-support.html https://www.intel.com/content/www/us/en/support/contact-support.html

 

Please select Intel® NUC for warranty service.

 

 

Regards,

Allan J.

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