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Beginner
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NUC7i7BNH. Restart issue

Hello,

When I restart my nuc, it fails to boot and gets stuck on an almost old style snow screen. However, if I power it off, then back on, boots fine.

i downloaded the newest bios, etc. However, the intel ime and graphics refuse to update. Perhaps my issue right there? Anyone else have issues with the newest software? Btw, running win10 pro.

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Novice
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about IME and chipset (not graphic) you mean there are something wrong with date/version number within those updates, check regedit what version they are at...

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Community Manager
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Hello Nuketroop,

 

 

Thank you for contacting Intel Communities.

 

 

Can you please provide the following information to better assist you?
  • BIOS version:
  • Did you make any change in the BIOS settings? If yes, please load defaults (F9) & save & exit (F10).
  • Is there any USB device connected to the Intel® NUC when you restart it?
  • Intel® Management Engine Firmware version: (Go to BIOS > Home > click on the arrow located on the right side of the screen > Other Information > Intel® Management Engine Firmware)
I hope to hear from you soon.

 

 

Best Regards,

 

JC
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Community Manager
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Hello Nuketroop,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

Best Regards,

 

JC
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Beginner
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Hello,

That seems to have fixed itself, however, I show 2 updates in the intel utility which will not install (Most of the updates DID install). Opps, interesting, now as I type this, I notice the utility show none available where the other day showed a wireless and graphics updates. But they would not install. Then I updated the utility itself (v2.8.1.9).

Current specs:

Reference Number: 0393 1011 print save

Basic

Advanced

Intel System Identification Utility Reference Number: 0393 1011

Date Created: Wednesday, July 19, 2017 8:44:57 AM

ADVANCED

Collapse/Expand SYSTEM INFORMATION

Computer Manufacturer Intel Corporation

Computer Model NUC7i7BNB

Operating System (O/S) Microsoft Windows 10 (build 15063), 64-bit

Operating System Build (O/S) 15063

Operating System (version) 10.0.15063

O/S Language 0409

System RAM 32 GB

.NET Framework Version 4.6.2

CD or DVD Device

System Hard Drive Overview

System Total Storage Size: 1.9 TB

Physical Drive 0

Maker

Model HGST HTS721010A9E630

Bus Type SATA

Physical Drive 1

Maker

Model Crucial_CT1050MX300SSD4

Bus Type SATA

Solid State Drive Firmware Version 50MX_M0C

Local Disk D:\ 931.4 GB

Used space: 43.8 GB

Free Space: 887.6 GB

Local Disk C:\ 977.5 GB

Used space: 138.1 GB

Free Space: 839.5 GB

Memory Detail

Total Physical Memory 32 GB

Available Physical Memory 27.8 GB

Total Virtual Memory 2.0 GB

Internet Browser [101] Internet Explorer

Internet Browser Version [101] 11.483.15063.0

Collapse/Expand GRAPHICS INFORMATION

Graphics Product [1] Intel(R) Iris(TM) Plus Graphics 650

Graphics Driver Version 21.20.16.4664

3D Acceleration Yes

Hardware Transform & Lighting Support Yes

Video Memory 4.0 GB

Vertex Shader Support 5.1

Pixel Shader Support 5.1

Microsoft DirectX* Version 11.0

Current Graphics Resolution 3840x2160

Current Color Depth 32 Bits Per Pixel

Collapse/Expand MOTHERBOARD INFORMATION

Manufacturer not detected

Model NUC7i7BNB

AA Number J31145-302

BIOS Vendor Intel Corp.

BIOS Version Intel Corp. BNKBL357.86A.0045.2017.0417.1728

BIOS Release Date

System Memory 32 GB

Sound Card Intel(R) Display Audio

Collapse/Expand PROCESSOR INFORMATION

Manufacturer Intel

Model Intel(R) Core(TM) i7-7567U CPU @ 3.50GHz

Intel Processor analysis tools Intel Processor analysis tools

CPU Speed 3.5 GHz

Link to Processor Specification Link to Processor Specification

CPU Revision

CPU Type 00

CPU Family 06

CPU Model 8E

CPU Stepping 9

Collapse/Expand WIRED NETWORKING INFORMATION

Wired Networking Product Intel(R) Ethernet Connection (4) I219-V

Driver Version 12.15.25.6

Hardware IDs PCI\VEN_80?86&DEV_15D?8&SUBSYS_2?0688086&RE?V_21

Collapse/Expand WIRELESS NETWORKING INFORMATION

Wireless Networking Product Intel(R) Dual Band Wireless-AC 8265

Driver Version 19.60.0.7

Hardware IDs BTH\MS_RFCOMM

Thank you!

-Tom Wood

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Community Manager
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Hi Nuketroop,

 

 

Thank you for the information.

 

 

It is recommended to download and install drivers manually.

 

 

Please don't hesitate in contacting us back if you need further assistance.

 

 

Regards,

 

Juan V.