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New Contributor II
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NUC7i7BNH Wake system from S5 problem

Dear Intel,

I am using Intel NUC7i7BNH systems to display one or two different *.MP4 files on one or two different display's.

To be able to not having the systems running 24x7 I used the option in the firmware (Advanced -> Boot -> Secondary Power Settings) to wake the system from S5 (See picture).

As shown, the system should wake up at 7 AM from Monday to Friday (OS shuts down at 7 PM) .

However the system does not boot at 7 AM but 9 AM and not only from Monday to Friday but every day (including Saturday and Sunday).

a Simple workaround would be to set the start time to 5 AM and then it will boot at 7 AM but having it not booting in the weekend is not possible.

Please help with a solution.

Regards,

Leon Merts

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Community Manager
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Hello leonmerts

 

 

Thank you for posting in the Intel® community.

 

 

Allow me to set the configuration that you are testing and check if this behavior happens on my end. I will be posting back when news becomes available.

 

 

I am noticing the have BIOS 0063 could you update the bios to 0069 (one by one).

 

 

Here is the reference link for download:

 

 

https://downloadcenter.intel.com/product/95065/Intel-NUC-Kit-NUC7i7BNH https://downloadcenter.intel.com/product/95065/Intel-NUC-Kit-NUC7i7BNH

 

 

Bios update method:

 

https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/F7-BIOS-Update-NUC.pdf https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/F7-BIOS-Update-NUC.pdf

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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New Contributor II
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Hi Leonardo,

I've done the bios update to 0069 (one by one).

I'll be testing this Friday morning and during the weekend.

I will let you know my findings next Monday.

Regards,

Leon Merts

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New Contributor II
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Hi Leonardo,

After the Bios updates the system now does not boot any more in the weekends, so that part is solved.

The 7 AM boot time from Monday to Friday still results in a 9 AM boot time.

Regards,

Leon Merts

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Community Manager
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Hello leonmerts

 

 

Thank you for the information.

 

 

I would like to verify what the OS time zone is and what is the time zone for the area where the Intel® NUC is located?

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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New Contributor II
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Hi Leonardo,

Time zone in OS is Amsterdam / GMT+1 and that's the same time zone where the NUC's are located (one in Amsterdam and one in Apeldoorn / same timezone).

In short the time in the Bios and OS are the same as my local time.

Regards,

Leon Merts

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Community Manager
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Hello leonmerts

 

 

Thank you for the information.

 

 

Allow me to set the configuration on my side. I will be posting back when news becomes available.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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Community Manager
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Hello leonmerts

 

 

Thank you for waiting. I would like to share with you that I have set the Intel® NUC Kit NUC7i7BNH on to wake at 8:00 pm (20 hours) Amsterdam time zone ( same time on BIOS and OS) and the Intel® NUC woke up at the correct time.

 

 

Have to try to clear the CMOS on the unit? Steps to complete clear CMOS https://www.intel.com/content/www/us/en/support/articles/000005805/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005805/mini-pcs.html, use the power button method.

 

 

Please attach to this thread the current Intel® System Support Utility for Windows*. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

What other devices you have connected to the Intel® NUC?

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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New Contributor II
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Hi Leonardo,

I had done the "restore BIOS factory default values" after every Bios update, but will check this again this evening on the test unit.

What information is needed from the "Intel System Support Utility"?

Will a Dmesg be ok? (OS is FreeBSD 11.2 release).

Regards,

Leon Merts

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Community Manager
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Hello leonmerts

 

 

Thank you for the information.
  • The issue could be related to the Operating System. Intel hasn't validated FreeBSD* and we have not received any confirmations from customers yet.
  • Have you tested the same scenario with a validated operating system?
  • Intel® Product Compatibility Tool + Operating System
  • http://compatibleproducts.intel.com/ProductDetails?EPMID=95065 http://compatibleproducts.intel.com/ProductDetails?EPMID=95065
  • Note: Although a customer reported success with Ubuntu*, they may not have tested wake-up options.
  • We were asking for the Intel System Support Utility to confirm the components/devices were supported to research a solution.
  • If you still want to provide us with this info, please provide the Brands, Models and Part Numbers of all hardware and input devices (including any display cables, wireless devices, etc.).
  • If you feel the device is defective, we recommend contacting the warranty center near you for warranty options.
Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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New Contributor II
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Hi Leonardo,

The brands and models used with this NUC are:

System: NUC7I7BNH

Intel SSD 1: SSDPEKKW512G7X1

Intel SSD 2: SSDSCKKW512G8X1

Kingston 16 GB (x2): KVR24S17D8/16

Startech HDMI cable (x2): HDMM2MP

Startech USB-C -> HDMI adapter: CDP2HD

Specific Bios setting other then the S5 boot days / time:

WiFi = off

Bluetooth = off

MicroSD cardreader = off

Legacy boot = off (UEFI Only)

Boot order: SSD 1 then SSD 2 (both configured as ZFS Raid mirror) then USB (system Image for when a total restore is needed)

I will be doing testing for the next couple of days without the SSD's and USB Image stick / OS to rule out any related issue to any OS.

Regards,

Leon Merts

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Community Manager
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Hello leonmerts

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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New Contributor II
63 Views

Hi Leonardo,

Help is no longer needed.

After removing the drives and restoring the Bios to factory defaults a few times the problem was not solved, but after setting the jumper to pins 2 and 3 and booting into the Bios and then doing the factory reset the problem was gone.

Putting back the drives in the device, the device has now successfully booted the last two days on the time and day set in the Bios.

Regards,

Leon Merts

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