Community
cancel
Showing results for 
Search instead for 
Did you mean: 
RBaha
Beginner
6,059 Views

NUC7i7BNH - Won't boot, orange power button

Hi,

I've received my NUC7i7BNH yesterday, promptly added an SSD and memory (Crucial DD4 1.2V 2133mhz 8gb) and installed Ubuntu.

It was working properly as far as I could tell and it had the latest BIOS version.

I left it on overnight and in the morning noticed the device was off (orange power button).

Clicking the power button now does nothing except a short blink of the power button led.

This behavior remains consistent even after reconnecting the power supply, removing all USB devices and the SSD and alternating memory slots.

Once in a while, after reconnecting the power supply, the power button starts blinking for a couple of seconds (no blinking pattern) after which is goes back to the behavior described above.

A short video is attached.

I'd appreciate and further ideas or a confirmation that the device is defective.

Thanks a lot.

Update: The memory stick is not the issue as another SO-DIMM results in the same behavior.

Edited: Grammar.

Tags (1)
0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
3,427 Views

You need to do three things: Clear CMOS, reinstall the latest BIOS via the Recovery Method and reset the BIOS configuration...

  • Normal instructions for clearing CMOS can be found here: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005805.html Intel NUC Clearing CMOS. I personally do not think much of this method, however (it is inconsistent). You can try it. If it doesn't work, use the more-effective method, which requires you to unplug the CR2032 battery from the NUC's board for 15 minutes. Unfortunately, the battery connector is on the processor side of the board and you will need to at least partially remove the board from the chassis to access it.
  • Instructions for BIOS Recovery can be found here: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html?wapkw=bios+recovery Intel NUC BIOS Recovery Update Instructions. I highly recommend using the Jumper-Based method; it does a better job than the Power Button Menu method.
  • To reset the BIOS configuration, do the following:
  1. During POST, when the splash screen appears, press F2 key to enter BIOS Setup (the Visual BIOS program).
  2. Press F9 (followed by Y) to clear the BIOS configuration.
  3. Press F10 (followed by Y) to save this change and then exit BIOS Setup.
  4. During the subsequent POST, again press F2 key to enter BIOS Setup.
  5. Make any changes that you absolutely require/desire in the BIOS Configuration (Boot Order, SATA Mode, etc.).
  6. Press F10 (followed by Y) to save these changes and then exit BIOS Setup.

Hope this helps,

...S

RBaha
Beginner
3,427 Views

Thanks for the reply Scott.

Unfortunately clearing the CMOS as you suggested did not change anything.

Perhaps an Intel employee can chime in: should I return the unit or is there still hope for it?

n_scott_pearson
Super User Retired Employee
3,427 Views

If you cannot POST after clearing CMOS nor will BIOS Recovery activate, then it is completely bricked and you have no hope of recovering the board. In order to setup an RMA, you need to contact Intel Customer Support directly. Here is contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also try using the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but understand that this is English-only and subject to 9-5 working hours in Pacific TZ.

Hope this helps,

...S

P.S. In the RMA process, Intel will send you only a replacement chassis (with board). Consequently, you only want to send back your chassis (with its board). Keep your drives, your memory and the power supply to use with the replacement chassis.

RBaha
Beginner
3,427 Views

Thanks for your replies Scott, they were very helpful.

I've requested a replacement unit from the seller, hope it all goes well.

Thanks again.

Reply