I've received my NUC7i7BNH yesterday, promptly added an SSD and memory (Crucial DD4 1.2V 2133mhz 8gb) and installed Ubuntu.
It was working properly as far as I could tell and it had the latest BIOS version.
I left it on overnight and in the morning noticed the device was off (orange power button).
Clicking the power button now does nothing except a short blink of the power button led.
This behavior remains consistent even after reconnecting the power supply, removing all USB devices and the SSD and alternating memory slots.
Once in a while, after reconnecting the power supply, the power button starts blinking for a couple of seconds (no blinking pattern) after which is goes back to the behavior described above.
A short video is attached.
I'd appreciate and further ideas or a confirmation that the device is defective.
Thanks a lot.
Update: The memory stick is not the issue as another SO-DIMM results in the same behavior.
You need to do three things: Clear CMOS, reinstall the latest BIOS via the Recovery Method and reset the BIOS configuration...
Hope this helps,
Thanks for the reply Scott.
Unfortunately clearing the CMOS as you suggested did not change anything.
Perhaps an Intel employee can chime in: should I return the unit or is there still hope for it?
If you cannot POST after clearing CMOS nor will BIOS Recovery activate, then it is completely bricked and you have no hope of recovering the board. In order to setup an RMA, you need to contact Intel Customer Support directly. Here is contact information, by geography:
http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada
http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa
http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific
http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America
You can also try using the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but understand that this is English-only and subject to 9-5 working hours in Pacific TZ.
Hope this helps,
P.S. In the RMA process, Intel will send you only a replacement chassis (with board). Consequently, you only want to send back your chassis (with its board). Keep your drives, your memory and the power supply to use with the replacement chassis.