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SVoig1
Beginner
977 Views

NUC7i7BNH screen black/blank once Win10 enters GUI.

I didn't notice until this week because I was connecting to the NUC via Teamviewer rather than viewing its HDMI output.

I noticed that the HDMI display was black. If the device is rebooted, the 10 year old Sony Bravia that it is connected to the NUC shows the Intel Logo and the spinning animation indicating Windows is trying to load but then before it gets into the GUI the screen signal is lost.

I connected the NUC to my PC's monitor (a 4 year old 27" Dell) and again got no signal except for while it is booting.

I then connected the NUC to a third monitor (a newish monitor) and got the desktop.

Since around the time the fall update was installed, the NUC instead of outputting 1920x1080 at 60P was outputting at 59P. If I changed the output to interlaced at 1920x1080 then I could view the output on the Bravia and the Dell.

To reiterate the NUC was fine displaying on the Bravia and Dell at 60P from September up untill recently.

Has the fall update changed the timings of the Video adaptor somehow?

I would love for this device to be able to output to 60P again. Its primary and secondary functions (Minecraft server and web server) were fine headless but for the media server duties that was best performed connected to the 46" TV.

Are there any solutions yet?

Let me know if you need any data to start investigating.

cheers,

voigtstr

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4 Replies
idata
Community Manager
83 Views

Hello voigtstr,

Thank you for joining the Intel® NUC Community. I am sorry to hear you are having issues with this matter.

I would like to gather more information regarding your Intel® NUC configuration, please provide the following report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

SVoig1
Beginner
83 Views

Hi Team,

Attached is the requested report. Note this report was gathered while remote controlling the machine with TeamViewer 13.0.5640

Cheers,

Simon

idata
Community Manager
83 Views

Thank you very much for that file Simon.

Is there any chance to test the following driver version: https://downloadcenter.intel.com/download/27349/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...? Please use this method to install the driver: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

Regards,

Amy C.

SVoig1
Beginner
83 Views

 

Prior to to running the update, the driver version of Intel(R) Iris (TM) Plus Graphics 650 is 22.20.16.4771.

After running the update, it's on 21.20.16.4678

Intel Graphics control panel says the adaptor is displaying at 1920x1080 60i HZ... Changing it to 60p

The Sony Bravia successfully displayed the output that I was seeing via TeamViewer.

Thank you!

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