after initial setup and one week of use NUC7i7BNKQ I was very satisfied how perfectly system worked.
Unfortunately after update of drivers and BIOS, computer still getting BSoD.
It occurs accidentally without any strange behaviour.
Besides of that, sometimes when I tried to hear some music through my display's soundspeakers, music stopped to play and I hear some buzz and PC got BSoD.
I receive most often error message as follows: IRQL_NOT_LESS_OR_EQUAL
Sometimes I received also: MEMORY_MANAGEMENT, PAGE_FAULT_IN_NONPAGED_AREA, UNEXPECTED_STORE_EXCEPTION, UNEXPECTED_KERNEL_MODE_TRAP
(Many of them reports some related to intelppm.sys)
I receive errors since:
- update of drivers using Intel utility (I can provide detailed overview of original state of drivers and after update later)
- "F7 BIOS Flash update" from 0069 to 0076
Steps performed for issue resolving:
- retrieve all Windows updates and update all remaining drivers manually using Device Manager
- BIOS downgrade --> failed with error: not possible
- uninstall Kaspersky Cloud and Office2019
- Device Manager shows no faulty driver
- Windows Memory Diagnostic (mdsched.exe) did not found any issues
I've tried to restore my Win 10 Home to factory state, without installation of Kaspersky Cloud and Office2019. Then tried to manually update all outdated drivers using Device Manager, but still same issues.
I have installed small utility - BlueScreenViewer so you can see errors from yesterday.
I can also provide output of Intel SSU utility although some of the messages are written in Czech language .
I would be glad for any advice.
Thank you in advance.
You should be on W10 version 1809, not 1709.
Your memory may be faulty. I would try different memory.
Also, I would get rid of all 3rd party Anti-Virus products and use Windows Defender.
I have the same nuc, and none of the problems.
W10 1709 is no longer supported. You can get the latest version of W10 here: https://www.microsoft.com/en-us/software-download/windows10
If you want to do a clean install of W10, you may want to follow my procedure:
Of course, if you do a clean install, back up your data!
We hope you find the information provided on this Community helpful.
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