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Savarin
Novice
1,465 Views

NUC7i7BNKQ - Sleep Issues

First of all: I could not find info about the NUC's front LEDs behavior meaning it entered in 'Sleep Mode':

  • Blue Frame and OnOff On;
  • Blue Frame on; OnOff Blinking Blue;
  • or Blue Frame off; OnOff blinking amber ?

Another: when plugged, but off, the LED is a steady amber; shouldn't it be also OFF?

Obs.: I also have a Intel Compute Stick STK2m3W64CC (I deeply regret this line discontinued) and the LED goes blinking amber, when in Sleep Mode; and off, when OFF.

I have a backlighted keyboard (Kinesis Gaming Freestyle Edge) attached to the NUC

When I go: Start Button > Power > Sleep, just the Monitor is turned off; the keyboard's LEDs are still on; NUC's lights all on (sometimes, OnOff blinking). And it 'wakes up' almost instantly (that's a good thing)

I ran a 'energy report' by typing "powercfg -energy" into the command prompt (at administrator level).

Attached is the energy-report.pdf, showing some issues that may be causing the not-sleeping.

  • Power & Sleep are configured to NEVER (like both my other Win 10 computers, with no sleep issues)

  • All drivers dutifully updated

Any suggestions?

And please clarify the expected LEDs behavior.

0 Kudos
4 Replies
Savarin
Novice
123 Views

UPDATE (I couldn't stop tinkering...) : it was 'Intel Ready Mode' that was preventing the Sleep. Once I disabled it, my NUC managed to sleep, as expected (with a blinking amber LED, as should)

But I will look into this brand-new app I didn't know about, and bundled installed and enabled -- 'https://www.intel.com/content/www/us/en/architecture-and-technology/intel-ready-mode-technology.html Intel Ready Mode' -- later. Good to know.

(I considered deleting this topic, but I think this information could benefit other users with the same problem)

Anyway: if some new app -- that radically modifies a computer expected behavior ! -- is pre-installed and running in the background, It would be advisable to notify the user about this new feature!

idata
Community Manager
123 Views

Hello Savarin,

 

 

Thank you for posting on the Intel ® communities.

 

 

I would like to thank you for leaving a feedback about this situation. This could be pretty helpful for other community members that may be experiencing a situation like this.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
vzh
Beginner
123 Views

Hi there, could you answer why is it that when plugged, but off, the LED is a steady amber; shouldn't it be also OFF? Thanks.

vzh
Beginner
123 Views

Hi, thanks for sharing. And why is it that: when plugged, but off, the LED is a steady amber; shouldn't it be also OFF?

Reply