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NUC7i7DNBE Random restarts with power supplies over ~16v

Russell
New Contributor I
191 Views

I've had a random restarting issue (no errors and totally random) with the NUC I have pretty much since I got it. I replaced the power supply (20v) which came with it and the issue went away.

I have however discovered that the power supply was working fine all along. The replacement power supply I bought was 15v and it looks like anything over 18v causes my NUC to randomly restart.

I can work around the issue by simply never using a power supply over 15v but something is definitely not right so I thought I'd post this finding.

 

System:

NUC7i7DNBE

Ubuntu 18.04.4, kernel 4.15

120GB Corsair Force MP500 M.2

8GB (2x4GB) Corsair DDR4 SODIMM Value Select, PC4-17000 (2133)

 

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3 Replies
David_G_Intel
Moderator
164 Views

Hello Russell  


Thank you for posting on the Intel️® communities. 


Please provide more information for this request:


  • What BIOS version do you have?
  • What are the full specifications of the second power supply?
  • Is this a specific project?
  • What SA does the NUC have? 

 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
147 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
130 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

David G.

Intel Customer Support Technician

 

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