NUC8 i5 faulty Graphics Driver on Windows and Linux Ubuntu

[leonardo_forum]

Hello,

With Windows 10 and latest drivers 30.0.101.1191 the video output is showing many bad pixels during games, pictures, etc.. completely unusable for graphics. I never had so many issues with previous drivers but now are not available anymore and windows update anyway everything to the latest version.

I have a dual boot system, and on Ubuntu 21.04 and a 4K monitor the system is completely unstable, JDownloader for example freeze the system after few seconds / minutes. I found that moving the resolution to Full HD make the situation slightly better but after some hours the system frooze as well.

Is my unit defective?

Thank you

[LucF]

Hi,
as suggested by @n_scott_pearson and others in several posts, you can install latest graphics driver 30.0.101.1660.
You can download the install package from here (Win10/Win11):
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

I have solved it on my NUC8i5BEH (Windows 11).
Bye

[leonardo_forum]

I tried Windows 11 and the latest generic version 30.0.101.1660 too but the issue is still there.

I have the BIOS and the HDMI firmware updated to the latest version too (0089 and 1.78.4.0.4).

I'm using a system with a 4K Monitor (LG 27UK650) if this can help.

[Steven_Intel]

Hello leonardo_forum,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• Did the issue start after the driver was updated? If not, was there any other hardware or software change before the issue?
• On Windows, look for the Intel® Graphics Command Center > Go to Support > Click on System Diagnostic > Click on Generate report > Save the report as a .txt file and attach it to your reply.

As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[leonardo_forum]

Hello, I tried to reinstall the driver and now everything seems to work fine. I'll keep you updated if I catch new glitches.

[Steven_Intel]

Hello leonardo_forum,

Thank you for your response.

We are glad to know the issue is now solved after reinstalling the driver. I will follow up with you to check if the issue shows up again.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello leonardo_forum,

I would like to know if the issue showed up again or if you have not had any more issue after the last driver installation.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[leonardo_forum]

Hello Steven,

Looks like everything is working smoothly now

[Steven_Intel]

We are glad to know the issue is now solved. We appreciate you shared this information with us.

Since the issue is now solved, we will proceed to close this thread. Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Steven G.

Intel Customer Support Technician.