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NUC8I3BEH3 powers off on Windows Reboot

DShav2
Beginner
419 Views

I have NUC8I3BEH3 with Windows 10, when I select restart to reboot the NUC it powers off instead. Why would this happen?

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6 Replies
n_scott_pearson
Super User Retired Employee
143 Views

I have seen this happen from time to time - and on varying NUC models - but never consistently as you have described. Are you running the latest BIOS (73) for your NUC?​

...S

DShav2
Beginner
143 Views

Hi Scott - thanks for asking, I have checked and yes I believe it is, it is becfl357.86a.oo51.2018.1015.1513 dated 15/10/2018

n_scott_pearson
Super User Retired Employee
143 Views

Oh no, that is way, way, way! out of date. That is BIOS 51. The latest is BIOS 73. I believe that this explains why you are having this issue.

 

You can download the latest BIOS from here: https://downloadcenter.intel.com/download/28951/BIOS-Update-BECFL357-86A-?product=126140. Download the Windows 10 (.msi) file and then double-click on it to start its install. It will reboot your system, install the BIOS, reboot your system again and let Windows start back up.

 

...S

DShav2
Beginner
143 Views

Thanks Scott, I have now downloaded 73 from the website and we installed today, tested a reboot and looks to have fixed the problem! So super cool and thanks for your help. If it still plays up I will come back

DShav2
Beginner
143 Views

Ok so, the NUC failed to come back up after selecting reboot from within Windows 10 today. I now have the latest Bios so it was not that. Any other ideas?

n_scott_pearson
Super User Retired Employee
143 Views

Try reinstalling BIOS 73​, but this time using the BIOS Recovery process.

H​ope this helps,

...S

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