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RStas
New Contributor I
285 Views

NUC8I3BEK with MX500 (HDD light on all the time)

I know this has been discussed before, but any hope of getting this fixed? Or should I just turn off the HDD light (or accept that it's just faulty)?

 

Thanks!

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3 Replies
Ronny_G_Intel
Moderator
85 Views

Hi RStas

 

Whats the part number for the storage device?

Here is our compatibility list <http://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC#> for the Intel® NUC Kit NUC8i7BEK, please refer to it, If the drive is not that there it means we have not validated it but it may still work properly.

If the drive works well but the LED is always "on", I would recommend checking with the drive manufacturer for any firmware update that may fix this issue.

 

I hope this helps.

Ronny G

RStas
New Contributor I
85 Views

Sadly, it's not on your list, but seems to be a common M.2 ssd to use. There's nothing from Crucial updating... so it would be their responsibility to patch? That's fine, just trying to figure out who to bug about fixing this. For now, I've set the HDD light to SW Control.

David_V_Intel
Employee
85 Views

Hello RStas,

 

Thank you for your response.

 

That is correct, in this case, the manufacturer of the SSD should release a firmware to fix any possible compatibility issues.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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