NUC8I3CYSM - HDCP 2.2 - Netflix 4K

[MGall22]

Hi,

I've just purchased a NUC8I3CYSM with the dedicated AMD Radeon 540 graphic as a HTPC.

I'd like to use the NUC to stream Netflix in 4K on a new LG 4K TV but I'm currently running into some issues.

Here is what I've already done:

• Updated Windows 10 to the latest version (1903)
• Updated the AMD Graphic driver to the latest version (Adrenaline 19.1.2)
• Installed the HEVC Codec for Windows 10
• Purchased the Netflix 4K UHD Abo plan
• Using the Netflix App for Windows 10

Setup:

• Intel NUC NUC8I3CYSM
• LG 75UM7600PLB
• HDMI 2.0 Cable with HDCP 2.2

I managed to set the display settings to 3840x2160 60Hz HDR and everything is running fine but I still can't get the Netflix App to stream in 4K.

Is it possible that the Radeon 540 doesn't support HDCP 2.2 or PlayReady 3.0?

Or are there any other settings which I have to change to be able to stream Netflix in 4K.

Thanks for your support!

BR,

Marcel

[AndrewG_Intel]

Hello MGall22,

Thank you for posting on the Intel® communities.

Could you please provide the following details in order to have a better understanding of your environment?

1- Where did you download the Radeon™ 540 Graphics Driver from?

Driver version "Adrenaline 19.1.2" does not seem to be the customized and validated driver for the Intel® NUC, Could you please try with the validated driver from Intel®, package version 24.20.11001.24004, driver version 18.10.01.24.

https://downloadcenter.intel.com/download/28065?product=126145

2- Are you trying to reach a higher resolution than 3840x2160 60Hz HDR? For instance, 4096x2160@60Hz.

Are you able to reach resolution 4096x2160@60Hz on another app, for instance, a different video playback software playing a local video? Does the issue only happen with Netflix*

3- Make sure all drivers are up to date, please refer to the following link where you can find the validated and customized drivers for your Intel® NUC

https://downloadcenter.intel.com/product/126145/intel-nuc-8-home-a-mini-pc-with-windows-10-nuc8i3cysm

4- If the issue persists once you tested using the latest and customized drivers, please provide the following reports:

4.1- Intel® System Support Utility (Intel® SSU) report:

1. Download the Intel® System Support Utility and save the application on your computer. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
3. To save your scan, click Next and click Save.

4.2- Radeon™ Graphics report following the steps in the below link:

How to get the graphics report using the Radeon™ Vega settings?

https://www.intel.com/content/www/us/en/support/articles/000035027/mini-pcs/intel-nuc-kits.html

To attach files, you must click the “Attach” option on the bottom left-hand corner of the response box.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[MGall22]

Hi Andrew,

Thanks' a lot for your support!

I mangaed to solve the problem.

Here is what I had to do:

• I changed the HDD to a SSD (don't know if this was necessary for watching Netflix in 4k, but it was defenitly necessary to get the NUC to a decent speed for working)
• Reinstalled Windows 10 64 Bit
• Installed all the drivers form the intel webiste
• Installed the graphic driver you recommended (18.10.01.24.)

With the graphic driver (18.10.01.24.) the option to watch Netflix in 4K and HDR got available but the system chrashed every 10-30 seconds after starting to wahtch Netflix in 4k. (Windows Bug Check Code 278)

• Installed the graphic driver AMD Adrenalin 19.5.3.

Now everything is working. 4K Streaming is available in the Netflix App and the system seems to run stable.

Thanks & BR,

Marcel

[AndrewG_Intel]

Hello MGall22,

Thank you for your response.

I am glad to know that the problem is solved and I really appreciate you shared the steps you followed to have the Intel® NUC working and how to make 4K streaming available.

We will proceed to close this inquiry, but if you need further assistance, please post a new question.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel