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YRavid
Beginner
608 Views

NUC8I7BEH black screen after Graphic Driver update

Hi,

 

I have a NUC8I7BEH with Windows 10,

 

I did a bios update to version 0074 ([BECFL357.86A])

 

After the update everything was fine and i decided to update the Graphic Driver also, to Version: 26.20.100.6912,

 

Once i did that windows went to black screen - no display.

 

I boot to safe mode and uninstalled the graphic driver - the display came back, but if i'm connecting to the internet windows is searching for driver and once it's been installed it's black screen all over again.

 

II also tried to installed the previous version of the driver Version: 25.20.100.6519

But it's the same result.

 

I don't know what to do...can someone help me here?

 

The card is Intel Iris Plus Graphics 655

 

Thanks in advanced.

 

 

0 Kudos
6 Replies
AlHill
Super User
268 Views

Try the latest DCH driver: https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

Also, what version of windows 10 are you using? 1903?

 

Doc

 

YRavid
Beginner
268 Views

I tried this one also, not working, same result = Black screen.

 

win 10 version is 1903

LeonWaksman
Super User
268 Views

  1. I suspect that the Bios update was unsuccessful. Try to update your Bios using Bios recovery method from Power Button Menu:
  2. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BE0074.bio (https://downloadcenter.intel.com/download/29077/BIOS-Update-BECFL357-86A-?product=126140) on this stick and insert it into front USB slot with amber color, or into USB slot on back panel (NUC shall be OFF).
  3. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.
  4. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  5. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  6. Replace the power cord and press Power Button to switch the computer to ON.
  7. Enter Bios setting by pressing F2 during boot process.
  8. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  9. After Bios recovering, disconnect the internet, open the Device Manager and uninstall the currently installed driver (check the Delete option). You should see Microsoft Basic Graphic Driver.
  10. Reboot your NUC.
  11. Install previously downloaded the latest DCH driver.
  12. Reconnect the internet and reboot your NUC.
  13. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 

 

Leon

 

YRavid
Beginner
268 Views

Thank you Leon,

 

i followed every thing, when i did the driver uninstall there was no delete box to check, once i installed the DCH driver it went to black screen

 

i even tried to reboot with the internet connected but same result = Black screen.

 

any ideas?

 

 

 

LeonWaksman
Super User
268 Views

  1. There is an Delete Option while you are uninstalling driver from Device Manager. See the attached image. You should reboot your computer with internet disconnected. Otherwise the unwanted driver will be installed. So, try to follow my instructions.
  2. I'm assuming that you have updated your Bios using recovery method? Am I right?
  3. I'm assuming that all your drivers (except the Graphics Driver) are updated? https://downloadcenter.intel.com/product/126140/Intel-NUC-Kit-NUC8i7BEH
  4. If the unswer to the above questions is positive, pleas download and install Intel Processor Diagnostics Test Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool . Run the test and check the results.
  5. If the test didn't find any problems, I suggest that you should repair your Windows installation with an in place upgrade. After performing this upgrade, your Windows installation will be refreshed, without need to reinstalling any of your programs. Please follow this tutorial from step 6 (with Media Creation Tool) https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

 

Leon

DriverUninstall.png

YRavid
Beginner
268 Views

I did a fresh windows installation and now it ok

 

thank you