NUC8I7HNK does not turn on with Xbox One Media Remote

[perica]

↓ I did all this, but it was useless

https://www.intel.me/content/www/xr/ar/support/articles/000023873/mini-pcs.html

Select button and Enter key worked but Power on off does not work

What should I do?

[n_scott_pearson]

Are you sure that you've enabled it properly?

• During system boot, use the F2 key to enter BIOS Setup (Visual BIOS). Click on Advanced, then Devices and then on the Onboard Devices tab. In the Legacy Device Configuration window on the right, ensure that Enhanced Consumer IR is checked and that the CIR Remote Controller Type is set to XBOX One Remote Controller.
• Now click on Power at the top. In the Secondary Power Settings window on the right, ensure that Wake from S3 via CIR and Wake from S4 and S5 via CIR are both checked.
• If you made any changes, remember to save the BIOS Configuration when you exit from Visual BIOS.

Hope this helps,

...S

[perica]

Does Talon Media Remote not work with Power on off?

https://www.pdp.com/es/talon-media-remote-remote-control

[n_scott_pearson]

I have no idea; I have never seen one of these remotes. Is it functionally identical to the XBOX One remote?

[perica]

Yes, Talon Media Remote works the same as XBOX One remote

Although it is Microsoft's official licensed product, unfortunately it does not work (power on off) with NUC8I7HNK

[n_scott_pearson]

Ok, Intel Customer Support will need to investigate this and see what they can discover​. I only have Media Center remotes.

...S

[David_V_Intel]

Hello perica, Thank you for posting on the Intel ® communities. In order to troubleshoot the remote connectivity, please follow the steps below: - Update the BIOS to latest version, click on the following link to download the latest version of BIOS for your Intel ® NUC https://downloadcenter.intel.com/download/28642/BIOS-Update-HNKBLi70-86A-?product=126141 - Click in the link below for instructions on how to perform the BIOS update: https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html - Uninstall the current Consumer Infrared Receiver driver and for installing the latest driver click on the following link https://downloadcenter.intel.com/download/28118/ITE-Tech-Consumer-Infrared-CIR-Driver-for-Windows-10-64-bit-for-Intel-NUC?product=126141 Check the CIR Feature is enable, following the next steps: 1 - Get into the BIOS by pressing F2 when you see the Intel logo screen. 2 - Go to Advanced options. 3 - Go to the Devices tab. 4 - Go to Onboard Devices. 5 - In the Legacy Device Configuration in the right side. 6 - Confirm the Enhanced Consumer IR is checked. 7 - Press F10 (Save and Exit). Possible features could be disable, check the next steps 1 - Go to the BIOS 2 - Confirm all the CIR spaces are checked 3 - Go to the Power Tab 4 - Go to Advanced Options I hope this helps. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

[perica]

Both BIOS and Consumer Infrared Receiver driver were the latest version

The CIR function is also enabled

I removed the CIR driver again and reinstalled the latest version, but it didn't work

As usual, Select button and Enter key worked but Power on off does not work

[David_V_Intel]

Hello perica,

Thank you for your response.

I am looking into this to see if there is anything else we can try to address this. Please allow some time and I will get back to you as soon as possible.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[perica]

I tried changing the settings of the power and sleep button and cover.

Changed the action when pressing the sleep button from the setting to do nothing to sleep or hibernate.

Then I was able to sleep or hibernate with the remote control.

But as usual, I can not turn it on.

[n_scott_pearson]

This does work with a "Generic" (Windows Media Center) remote, BTW.

...S

[David_V_Intel]

Hello perica,

Thank you for patiently waiting.

I have been trying to replicate this with an Xbox One remote and the Intel ® NUC8i7HNK but I was unable to turn on the Intel ® NUC, I was only able to send it to sleep/hibernate.

This case seems to be related to compatibility issues, what I can recommend you to do is to contact Microsoft* directly to report this issue so they can work with you and they may even be able to give you a workaround. 

Thank you very much for your feedback n.scott.pearson.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation