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SK16
Beginner
1,344 Views

NUC8I7HVK - AMD driver keeps crashing

Hello,

I am looking for some assistance to the driver crashing constantly for the AMD RX Vega M. I have the "GH" version of this NUC and have had 6 driver crashes since connecting it on 5/14 to do some light gaming and even watch a few youtube videos.

Attached is one of the events. I did a scan for corrupted files, nothing came back. Integrity scans came back clean as well. Looking for some additional assistance on resolving the issue. All drivers are updated and downloaded per the Intel site. Crash details are below.

Log Name: Application

Source: Application Error

Date: 5/15/2018 8:24:31 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-DGQ6RLR

Description:

Faulting application name: RadeonSettings.exe, version: 10.1.1.1681, time stamp: 0x5aa97541

Faulting module name: Qt5Gui.dll, version: 5.9.0.0, time stamp: 0x5928295e

Exception code: 0xc0000005

Fault offset: 0x000000000007f086

Faulting process id: 0x16d0

Faulting application start time: 0x01d3ec871a11988c

Faulting application path: C:\Program Files\Radeon\CNext\CNext\RadeonSettings.exe

Faulting module path: C:\Program Files\Radeon\CNext\CNext\Qt5Gui.dll

Report Id: 431e9220-3cc0-4149-8a59-43a65b6a0816

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

1000

2

100

0x80000000000000

2155

Application

DESKTOP-DGQ6RLR

RadeonSettings.exe

10.1.1.1681

5aa97541

Qt5Gui.dll

5.9.0.0

5928295e

c0000005

000000000007f086

16d0

01d3ec871a11988c

C:\Program Files\Radeon\CNext\CNext\RadeonSettings.exe

C:\Program Files\Radeon\CNext\CNext\Qt5Gui.dll

431e9220-3cc0-4149-8a59-43a65b6a0816

0 Kudos
3 Replies
Ray_W_Intel
Employee
178 Views

Can you post a dxdiag log as well as confirm what version of Windows 10 you are running (winver) ?

Any other information about your configuration could be useful as well if you have time.

Bkom
Beginner
178 Views

i have same error

idata
Community Manager
178 Views

Hello Weap0nR,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide us with the DxDiag. You can do so by following the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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