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R_Kede
New Contributor I
2,982 Views

NUC8i3BEH - Sleep awakening problems, again.....

I really hate to be a nuisance....

Today i got my new replacement NUC. It’s brand new.

But the original malfunction i complained about still persists in my new NUC of the same model.

Intel support depot have been very kind to me to send me this new NUC but I'm still at square one. I really don’t know how to eliminate this issue.

My new NUC randomly won’t wake up from sleep ( as my original one did ).

I’ve canceled “fast boot” on win 10.

I’ve updated all drivers & bios.

I installed an Intel validated memory module ( kingston kvr24s17s8/8 )

If there’s anything else I should do, please tell me so.

I just wanna fix it.

At least if someone told me it's a known issue and that intel is working on a solution....

Thank you

0 Kudos
45 Replies
n_scott_pearson
Super User Retired Employee
1,218 Views

In BIOS Setup (Visual BIOS), click on Advanced and then Power. In the right-hand window, what setting are you using for parameter Sleep Type Supported? Actually, whichever it is, try the other setting...

 

Hope this helps,

...S

R_Kede
New Contributor I
1,218 Views

Thank you for your reply.

I tried what you've suggested & have found "modern standby" to be unstable. the PC tends to wake up from it's sleep with no clear reason.

Meanwhile I've disabled "USB selective suspend' but it's unclear for me now if it has resolved the problem or not.

If anyone has some other idea, It would be most appreciated.

 

R_Kede
New Contributor I
1,218 Views

It seems to me like the issue mentioned above, is actually a bios bug.

I've tried many different setting in win 10, and non of them seems to work.

I've tried disabling "USB selective suspend' & have verified the V is checked in mouse driver- power management tab ( of the driver ).

I really think there some bug in all of these NUC's. I just wish someone would tell me so & say it's being taken care of.

I really think there's nothing else I can do in win 10 settings in order to fix the issue mentioned in my post.

If INTEL staff is reading this, please inform this issue to right staff in order to work some solution out in the future.

linj
Novice
1,218 Views

I met same questions, in my nuc8i5beh4, it works well originally, but, after i update the bios version of june 18 2019, the nuc random hangs after idle for some time

linj
Novice
1,218 Views

so I think there must be some bugs about the bios of NUC!

R_Kede
New Contributor I
1,218 Views

I would hate to harass but I think someone should report this issue to the proper department in Intel.

I suspect the awakening issue derives from a faulty BIOS ( Version 0073 ).

It would be really appreciated.

Good day to everyone.

DHoga2
Valued Contributor II
619 Views

I hesitate to reply since I am not from Intel and my model is i7 rather than i3, but here goes...

 

Have you determined that the problem is specific to resume from sleep, as opposed to the typically earlier step where display gets turned off for inactivity (and the related step where display gets turned back on)? And do you ever have storage connected to USB when it fails, for example a WD hard drive? When I first got this NUC, I encountered what seemed like random failures to wake display from that state (screen was blank but NUC had not yet idled long enough to go to sleep). Eventually I realized that the failures were always when I had WD hard drive plugged into USB. Since that drive was for backup, I started to make sure that I did not leave drive connected when the NUC might go idle for that amount of time. That solved my problem; I have not bothered testing in recent months with recent graphics driver or BIOS to see if there was still correlation. I still occasionally have problem where the display does not come back on from inactivity, but it is much more rare, and a workaround of unplugging/re-plugging the HDMI cable seems resolve it.

R_Kede
New Contributor I
619 Views

Hi again...

I'm really not sure where the issue resides.

I can clearly see my NUC is sleeping by the flickering light on the power button.

All I'm plugging in is a usb keyboard & a usb mouse.

The issue occurs at least once in every 24 hours & after multiple times of resuming from sleep ( maybe 30 times or so ).

I have no external HDD connected to my NUC.

Thank you

linj
Novice
1,218 Views

I got a reply today:

 

First, you can try to update the BIOS again by using the following steps: 1. First download the BIOS file of NUC8i5BEH by the following link, the file name is BE0073.bio. Https://downloadcenter.intel.com/download/28951?product=126148 2. Copy BE0073.bio to the root directory of the U disk and insert it into the NUC. 3. Pull out the yellow jumper cap on the NUC board after power off. 4, connect the power, boot, wait for NUC to restore the BIOS version to 0073. 5. After the completion, press and hold the power button to turn off the power, and restore the jumper cap and turn it on. Second, change the BIOS settings to reinstall the system: 1. Boot and press F2 to enter the BIOS to make the following settings: Power > Secondary Power Settings > Sleep Type Support is set to Modern Standby. After rebooting, you need to press Y to continue and you need to install the system for testing.

 

 

R_Kede
New Contributor I
1,218 Views

I appreciate your input & good will.

But I've already updated my bios using the F7 key in BIOS options.

The current bios version is BE0073.

The intel driver assistant tells me I'm all up to date.

n_scott_pearson
Super User Retired Employee
1,218 Views

Not the same. This is the BIOS Recovery process, which does a more thorough job of applying all capsules​ in the .BIO file, regardless if they are newer or not.

...S

Abigail_G_Intel
Employee
1,218 Views

Hello R.Kede,

 

Thank you for posting on the Intel Communities.

 

I would like to confirm that it is important to perform a BIOS recovery using the BIOS security jumper, which could help in the unlikely event that a BIOS update is interrupted, it's possible the BIOS might be left in an unusable state.

 

Also, I would advise you to double-check if the following options are set up as recommended:

 

3- Load defaults settings in the NUC's BIOS:

  • Press F2 during boot to enter BIOS Setup.
  • Press F9 to set defaults.
  • Press F10 to save and exit BIOS.

 

2- If loading defaults BIOS does not help, check the power sleep states on the NUC.

Go to the BIOS and check the following settings:

 

a- Advanced > Devices > Onboard Devices > Auto Turn On TV> Select "From S3/S4/S5 Boot" 

TV turns on when Intel® NUC is powered on or resumes from S3/S4/S5 state.

 

b- Advance > Power > Secondary Power Settings (Right Section) > Deep S4/S5 > Select Disabled

Disable to allow to wake up from other methods besides the power button.

 

c- Advance > Power > Secondary Power Settings (Right Section) > USB S4/S5 Power > Enabled

Enable the USB Port power in S4/S5 state.

 

d- Advance > Power > Secondary Power Settings (Right Section) > Wake on USB from S5 > Enabled.

Enable Wake on USB from S5 state.

 

Best Regards,

 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

R_Kede
New Contributor I
1,218 Views

Hi Abigail.

I appreciate your input & good will.

The truth is what you're saying here is a bit too complicated & risky for me to do.

I hate to doubt your advice, but are you sure this is really necessary?

Intel updates my bios once in every 2-3 weeks or so. I really can't apply what you advise me here on every bios update.

If you are sure that what you say here is necessary in order to correct the problem, please say so.

Respectfully - Personally I don't really see the difference between the two methods of bios update.

I've installed the latest bios version several times using the F7 key method.

Please reply again.

Regards.

 

 

linj
Novice
1,218 Views

hi all, in order to prevent the PC hangs for no reason, i write a script in python to run , it seems works, i faint....

 

import time from time import strftime, localtime   def fabonaci(n): if n == 1 or n == 0: return 1 return fabonaci(n-1)+fabonaci(n-2)     while True: time.sleep(30) res = fabonaci(40) fd = open('C:\\Data\\python\\writeharddisk.txt','w') fd.write('%d\r\n'%res) fd.write(strftime("%Y-%m-%d %H:%M:%S", localtime())) fd.close()

 

 

 

Abigail_G_Intel
Employee
1,218 Views

Hello R.Kede,

 

Thank you for the response.

 

To avoid any effort, I would like to try to replicate the issue, in order to do so, please provide me the following information:

 

  1. Open Intel® HD Graphics Control Panel by pressing the CtrlAlt, and F12 keys simultaneously. Or, right-click the Windows* Desktop, and then click Graphics Properties.
  2. Click Options and Support.
  3. Click Information Center.
  4. Click the Save option on the lower right-hand corner, then select a location to save the .txt file.
  5. Please attach the report on the following post.

 

 

Best Regards, 

 

 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

R_Kede
New Contributor I
1,218 Views

Hi. Hope the file is you've asked for.

Hope you won't give up on my issue.

regards.

 

Abigail_G_Intel
Employee
1,218 Views

Hello R.Kede,

 

Thank you for the response and the information posted.

 

I know that you have mentioned this issue happens randomly, but I would like to know how long it is necessary to have the NUC in sleep mode to replicate the issue?

 

Also, I might like to ask, what type of connection are you using from the NUC to the monitor? I was able to see that the input of the monitor is VGA, is this correct?

 

If possible please provide the information or online website for the specifications of the monitor.

 

 

Best Regards, 

 

 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

R_Kede
New Contributor I
1,218 Views

I use AOC monitor with HDMI connection.

The model of the monitor is 2270w.

https://eu.aoc.com/en/monitors/e2270swn/specs

the issue occurs mostly after more than 1 hour of sleep.

I really can't produce the issue purposely.

The bios version is 0073 ( latest ).

 

I'd really hate to make things worse but In addition to all the above, today I restarted my NUC pc and there was no display whatsoever.

I had no choice but to restart it again.

I have no explanation for it.

 

Regards

R_Kede
New Contributor I
597 Views

H i again ...

It might be too soon to declare the issue as resolved, but yesterday I bought a new keyboard with a touchpad and everything has been working flawlessly. Nobody told me it might be a keyboard / mouse issue.

My previous keyboard & mouse were 13 years old but had no noticeable malfunction. they were simply ( probably ) incompatible with my NUC & I had no idea.

It very well may be that my NUC is OK in both hardware & software.

I might update on this one.

 

In addition I want to say thank you to all who have participated in this thread.

Abigail_G_Intel
Employee
1,218 Views

Hello R.Kede,

 

Thank you very much for the response and the information provided.

 

Is the display working now? What steps have you taken to get the display back working? Was the power LED working?

 

I will try to replicate the issue and get back to you as soon as I can.

 

Best Regards, 

 

 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

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