Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Rinc2
Beginner
262 Views

NUC8i3BEH dead?

Hi, my NUC8i3BEH seems to be dead - when I connect power, the green on board LED is lit constantly, but no video signal or any other signs of life... I tried with and without RAM, M.2 SSD or SATA HD. Held the Power Button for more than 20secs. Nothing. No HDMI output whatsoever. I did not tamper with the BIOS or its settings.

What can do? Can I measure somewhere on the board to get more info about the issue? Are there schematics available for the board?

Any help is appreciated, thank you.

Rinc2

0 Kudos
6 Replies
LeonWaksman
Super User
252 Views

While you are powering ON your NUC, without RAM, is the Power LED blinking?

Leon

 

Rinc2
Beginner
245 Views

No. Even then, it turns on immediately when I supply the DC in. Not a good sign I suppose?

LeonWaksman
Super User
232 Views

To clarify your answer - Power Button LED is the LED located on the Power Button (see the image). Is it ON when you connect the power cord?

If you meant the that the Power Standby LED (on the board) is illuminated? That is correct.

Leon

 

Rinc2
Beginner
221 Views

It's only the onboard, green standby LED that lights up when I supply power. The blue LED on the power button does nothing. To me that looks like the CPU is not even running.

n_scott_pearson
Super User Retired Employee
218 Views

Agreed. Sounds like the unit is dead.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

AndrewG_Intel
Moderator
202 Views

Hello @Rinc2

Thank you for posting on the Intel® communities.


Since we noticed that you have followed the recommendation provided by n_scott_pearson and Intel® Customer Support is currently assisting you through an internal case, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you @n_scott_pearson and @LeonWaksman for the support.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply