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I-000
Beginner
360 Views

NUC8i3BEH display driver cannot be update

i'm working on NUC8i3BEH with win 10 64bit ver 1607, the display driver cannot be update with any driver that provide by Intel download center, i've downloaded and instal the   gfx_win10_64_25.20.100.6519 (the latest version) and the previous GFX_WIN10_64_25.20.100.6444 that i've read from other threads that this version works with uninstalling the recent version with 6444.

 

i tried with uninstalling the "microsoft basic display" from device manager or using DDU, it still came with same result, "this installation package is not supported by this processor type" always came up when the installation files start.

 

so frustated by this issue. help please. thx

0 Kudos
3 Replies
I-000
Beginner
20 Views

latest update, even using the latest version 26.20.100.6709 still not resolve the problem. did Intel test this product/driver before launching this product ? my client need 6 unit of it and i can't do anything to resolve the problem. deadline is today and i'm still in the middle of nowhere with this problem 😡

LeonWaksman
Super User
20 Views

  1. You should update your Windows. Windows 10 version 1607 is not supported. 
  2. The easiest way to update your Windows is with Microsoft Media Creation Tool, you can download here: https://go.microsoft.com/fwlink/?LinkId=691209
  3. Run this tool, accept the terms , select Upgrade this PC now and click on Next. Your system will be updated without losing any data.
  4. Your Windows will be updated to version 1809.
  5. I suggest , that you check your Bios version also. The latest version for your NUC is 0051. To have bios updated is always good, however, in your case, the Windows version is a problem.

Leon

 

I-000
Beginner
20 Views

thx for your advice, this solve my problem. Thx Leon.

 

for other user, maybe you can do it faster by directly installed the newest windows 10 1809 version.

 

cheers 🍺 🍺