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NUC8i3BEH issue with 2 HDMI and USB Type C monitors

Hi I need your help.
I have an Intel NUC8i3BEH and it works correctly connected to a LG 24ML600S monitor via an HDMI cable. I have to connect a second LG 24ML600S monitor using the USB Type C port but, as soon as I connect it, the first monitor (connected with HDMI / HDMI cable) starts flickering and the second remains without signal. I have already tried with USB type C / HDMI adapter and with USB type C / HDMI cable  but it never works.
I have completely updated the NUC8i3, including the BIOS.
I tried to follow the Thunderbolt driver update procedure  but the file "TbtHostControllerToastController.inf ”gives me the error“ File not found ”. I loaded the BIOS defaults and completely reinstalled Windows 10.
Nothing.
I do not know what to do. I would never want to return the NUC to the shop ☹
Thanks for your help

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andrepan, Thank you for posting in the Intel® Communities Support.


Just to let you know, in reference to this error message: " "TbtHostControllerToastController.inf ”gives me the error“ File not found", what we can try is to install the "Thunderbolt Control Center" from Microsoft and the install the updates, we have some reports that after doing that the error goes away, please install it while the Thunderbolt device is connected to the Intel® NUC:

https://www.microsoft.com/en-us/p/thunderbolt-control-center/9n6f0jv38ph1?activetab=pivot:overviewta...


Once you do that then:

Install the latest Intel® Thunderbolt driver version 1.41.1015.0:

https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NU...


Then install the HDMI Firmware Update version 1.77.03:

https://downloadcenter.intel.com/download/29472/HDMI-Firmware-Update-Tool-for-NUC8i3BE-NUC8i5BE-NUC8...


After that install the latest Intel® Graphics driver for the Intel® NUC version 27.20.100.8681 :

https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8...


If the problem persists after trying all the steps above, then please provide the SSU report so we can verify further details about the components in your system:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hi Albert, thank you so much for your reply.

I tried to install "Thunderbolt Control Center" when the second monitor is connected through USB type C cable, but it gives me an error. Screenshots are available in Thunder01.png and Thunder02.png

In attachment also SSU report file .

Grazie

Andrea

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Hi andrepan, You are very welcome, thank you very much for providing that information and the report.

 

We will double-check further details about the "Thunderbolt Control Center" and the error message that you are getting.

 

There are some reports from some customers that had the same scenario as you do, of trying to use a dual-display configuration, that confirm this problem got fixed when using one of the following USB-C to HDMI adapters, particularly the Sabrent one:

 

Selore*: https://www.amazon.com/stores/SeloreS-Global/USBCtoDualHDMIAdapter/page/5F844F47-0632-4186-B168-13CA...

Belnda*: https://www.amazon.com/Belinda-Adapter-Thunderbolt-adapter-Aluminium/dp/B074TF6WM9

Sabrent* https://www.amazon.com/Sabrent-Adapter-Supports-Monitors-Compatible/dp/B07H11ZHPW

Alberto_R_Intel_0-1605214288826.png

 

By any chance, do you have the option to test any one of those USB-C to HDMI adapters? If you do not, that is no problem, please let us know so we can try to continue providing technical assistance on this matter.

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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Thankyou again Albert,

I have found on Amazon Italia the Sabrent adapter. I will let you know if it works as soon as it arrives.

Regards

Andrea

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andrepan, You are very welcome, thank you very much for letting us know that information.


Perfect, excellent, take your time to test the Sabrent adapter and once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hi Albert,

I received the Sabrent adapter but it doesn't work. The only difference compared with the previous one is that the first Monitor doesn't flicker anymore and now I can see the Icon wich identifies the Sabrent device connected but it is called "USB 2.0 BILLBOARD". I have tried to install Thunderbolt driver version 1.41.1015.0 as you suggested but I get always the mistake I got last time. I also have tried to install "Thunderbolt Control Center" but it gives me the same error I got last time.

In attachment Device Management screenshot and new SSU report about when Sabrent Device is connected.

Grazie

Andrea

 

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Goodmorning, some updates.

I tried to follow the procedure suggested by Sabrent (in attachment):

1) I turned on the NUC connected via HDMI to an LG TV with Sabrent adapter disconnected.

2) After login I connected the sabrent adapter. Windows recognized it as "USB 2.0 BILLBOARD".

3) I connected via HDMI the first monitor (wich was turned off) to Sabrent adapter. When I turned the monitor on the desktop got extended.

4) I connected via HDMI the second monitor (wich was turned off) to Sabrent adapter. When I turned the monitor on the desktop got extended.

Now I have 3 monitors perfectly working but if I reboot the NUC I can see only the Monitor connected via HDMI,  the other two monitors connected via Sabrent adapter to USB type C remain with the black screen. Nothing  happens when I disconnect and reconnect the USB type C.  If I want to multiple monitors I have to follow steps from 1 to 4...

Any suggestion?

Thanks

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Hi, Good Morning andrepan, thank you very much for sharing those details.


It is great that you were able to set up the triple display configuration, in reference to the issue about " if I reboot the NUC I can see only the Monitor connected via HDMI, the other two monitors connected via Sabrent adapter to USB type C remain with the black screen" we will do further research on that scenario, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Any news for my problem? I cannot work in these conditions. I am forced to return the NUC to buy another similar product.

Thanks

Andrea

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Hello andrepan, Actually, I just received an update on this matter.


First of all, let me apologize for any inconvenience, thank you very much for your patience.


While we are still doing research on this matter, there is a link that describes or suggests how to set a multiple display configuration for the Intel® NUC Kit NUC8i3BEH, is it actually through Daisy Chain, do you have the option to do that?:

https://www.intel.com/content/www/us/en/support/articles/000056411/intel-nuc.html


If so, once you get the chance, please let us know the results of trying the Daisy Chain configuration.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Good evening,

I tried the HDMI firmware update procedure you suggested but it doesn't work.

The second monitor only works the first time I plug in the USB-C adapter.

If I restart the PC both screens remain black. At this point if I unplug the USB-C adapter, the monitor on the HDMI port turns on, but when I reconnect the USB-C the PC freezes.
Could it be a BIOS problem? The BIOS and PC drivers are currently up to date.
Thanks

Andrea

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Good Evening andrepan, Thank you very much for providing those updates, we are sorry to hear the issue persists.

 

Regarding your question, "Could it be a BIOS problem?" It could be related to the BIOS yes, it could also be a hardware problem with the unit itself, we will continue with our research on this matter, as soon as I get more suggestions I will post all the updates on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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