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TTroy1
Beginner
328 Views

NUC8i3BEH no longer detecting M2 NVMe drive

I have been using the system with Ubuntu 16.04 and 18.04 LTS for a few months without incident. After rebooting after a few days of not using the system I booted up to discover to drive detected. I have confirmed on another system that the drive is in working order and I even installed a new drive without remedy. I have attempted to reset the bios defaults and upgraded the BIOS with BE0077.bio using the jumper method. BIOS upgrade went smoothly but my issue remains. I was also using the TPM (PTT) but I have since cleared it also.

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9 Replies
AlHill
Super User
110 Views

Linux is not supported on your NUC. Contact https://www.intel.com/content/www/us/en/support/topics/linux-osv.html?wapkw=osv

 

Doc

 

LeonWaksman
Super User
110 Views

Is the Secure Boot setting in Bios disabled? Check in Bios Advanced > Boot > Secure Boot

 

Leon

 

TTroy1
Beginner
110 Views

Yes it is, thank you for the suggestion LWAKSMAN.

n_scott_pearson
Super User Retired Employee
110 Views

Are you actually seeing the M.2 SSD within the BIOS Setup screens? If not, I might suggest that you reinstall the latest BIOS, but this time do so using the BIOS Recovery process (documented here: Intel NUC BIOS Update and Recovery Instructions).

 

...S

TTroy1
Beginner
110 Views

I am not detecting the M.2 drive in the BIOS. I used the BIOS recovery method as suggested but this was not effective in detecting the drive in BIOS.

 

Thank you for your suggestion.

n_scott_pearson
Super User Retired Employee
110 Views

Hhmmm... If it is not showing up in BIOS, this pushes the issue into the hardware realm, unfortunately. Either the SSD or the M.2 socket is not working properly.

...S

TTroy1
Beginner
110 Views

Thank you for considering my issue.

LeonWaksman
Super User
110 Views

Hello @TTroy1​ ,

The problem probably is in the NUC. In the first you mentioned that this SSD was successfully tested on other system, while other SSD wasn't worked as well on this NUC. So, I suggest that you should open a request for RMA in order to replace this NUC: https://supporttickets.intel.com/warrantyinfo?lang=en-US

 

Leon

 

TTroy1
Beginner
110 Views

Thanks for the advice LWAKSMAN.

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