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NUC8i3BEK Boot failure after BIOS upgrade

shampyon
Novice
460 Views

I was having the checkerboard graphics driver issue. I installed the Intel update assistant, it didn't find new graphics drivers. It did find a BIOS update. After installing, my NUC won't power on. The blue power light turns on, the white HDD light turns on, then it shuts down and loops.

i have tried holding down the power button until it turns orange, to get to the recovery menu. This doesn't work. It just shuts down and begins the loop. It doesn't even show the BIOS screen.

Edit: Since posting this I've gone back to try boot recovery, but couldn't even try it. It no longer even boots far enough for the HDD light to flash, and holding down the power button does nothing. It just keeps flashing the blue power light. Somehow the problem got worse on it's own.

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1 Solution
LeonWaksman
Super User
447 Views

Try to update BIOS in two steps: 

Step I: BIOS Recovery by the Security Jumper

1. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows. Download the BE0089.bio file. Copy the BE0089.bio file to the root of this USB.
2. Disconnect the power adapter and remove the bottom panel from your NUC.
3. Remove the Yellow Bios Security Jumper. (page 41 in Technical Product Specification)
5. Insert the USB with the BE0089.bio file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Remove the USB and reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by Enter), to set Bios to default settings. Press F10 (followed by Enter), to save the settings and exit to O.S. Let the NUC fully reboot.


Step II BIOS update by F7
1. Insert the USB with the BE0089.bio file into rear USB slot (your NUC should be OFF)
2. Power ON you NUC and when you see the Intel NUC logo, repeatedly click on F7. NUC will boot into storage menu. You should select your USB stick (mass storage device) and then the BE0089.bio file. Click enter the update will start and end during 2-3 minutes.
3. When update ends, the NUC will reboot.



Leon

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7 Replies
LeonWaksman
Super User
448 Views

Try to update BIOS in two steps: 

Step I: BIOS Recovery by the Security Jumper

1. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows. Download the BE0089.bio file. Copy the BE0089.bio file to the root of this USB.
2. Disconnect the power adapter and remove the bottom panel from your NUC.
3. Remove the Yellow Bios Security Jumper. (page 41 in Technical Product Specification)
5. Insert the USB with the BE0089.bio file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Remove the USB and reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by Enter), to set Bios to default settings. Press F10 (followed by Enter), to save the settings and exit to O.S. Let the NUC fully reboot.


Step II BIOS update by F7
1. Insert the USB with the BE0089.bio file into rear USB slot (your NUC should be OFF)
2. Power ON you NUC and when you see the Intel NUC logo, repeatedly click on F7. NUC will boot into storage menu. You should select your USB stick (mass storage device) and then the BE0089.bio file. Click enter the update will start and end during 2-3 minutes.
3. When update ends, the NUC will reboot.



Leon

shampyon
Novice
409 Views

I've removed the BIOS jumper, but I can't try either version because the power button is completely unresponsive. It just keeps slowly flashing blue. The HDD light never comes on. Nothing ever appears on screen. Holding the power button makes no difference at all.

LeonWaksman
Super User
395 Views

Flashing Power LED pattern may signal type of error (for example memory error): Blink Codes and Beep Codes for Intel® NUC

 

Leon

 

shampyon
Novice
373 Views

After reading that link, I opened up the NUC and checked the wires. Everything seemed to be in order. While I was there I reseated the RAM and SSD. It finally booted into the Recovery. I was able to use Method 1 to install the new BIOS. Once the BIOS jumper was back in place everything booted normally.

 

Now I just have to fix that weird checkerboard graphics problem. The Intel Support Assistant says it has the current graphics driver.

LeonWaksman
Super User
364 Views

Hi @shampyon 

I'm glad that your NUC is booting again. In order to fix the graphics problem, I suggest that you reinstall your graphics driver usiin "clean" installation method:

1. Open Device Manager and click on Display adapters tab.

2. Right click on Intel Graphics Adapter and then click on Uninstall device(check the Attempt to remove software....).

3. Once the Intel Graphics Driver is uninstalled you should see the Microsoft Basic Graphics Driver. Reboot your NUC.

4. If you don't see yet Microsoft Basic Graphics Driver, repeat para. 2-3.

5. Download and install Intel Graphics Driver. 

(I'm assuming that the Intel® Chipset Device Software is already install on your NUC, if not install it first).

 

Leon

 

 

 

shampyon
Novice
335 Views

Hi Leon,

I went through the procedure. The checkerboard disappeared when the NUC was using the Basic driver, and unfortunately returned when I did a fresh install of the official Intel one.

For now I've decided to just keep the official driver uninstalled. I'll give the official driver another try when the next version comes out.

Thanks

LeonWaksman
Super User
334 Views

Don't give up yet. Try to install the  Intel® Graphics Driver 30.0.101.1660, which is the latest DCH driver. You may always go back to the Microsoft Basic Graphics Driver.

 

Leon

 

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