NUC8i3BEK is shown in BIOS as NUC8i5BEH

[FrankP]

Dear all,

I have a NUC8i3BEK and have updated that one to the latest firmware version via power button firmware recovery function.

But it still shows my NUC8i3BEK as NUC8i5BEH in the BIOS and also when I run Geekbench for example.

Does anyone know what I need to do to get the right product name displayed?

Furthermore I see that I can't change the power button LED color.

On other NUC's I could manage to do this.

Even though I have reflashed the bios several times (version 0087 and 0088) - those two bugs still remain.

Thanks in advance to those who can help me

[DeividA_Intel]

Hello FrankP,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Can you send a picture of the BIOS where the model name is visible?

3. Do you have any documentation to confirm that you have a NUC8i3BEK?

4. With your SN and SA, try to check the model of your unit on the following website:

- https://supporttickets.intel.com/warrantyinfo

- https://www.intel.com/content/www/us/en/support/articles/000005804/intel-nuc.html

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[FrankP]

Dear David,

indeed it is a NUC8i3BEK, because it has the i3-8109U CPU.

I had also flashed a NUC8i5BEK and a NUC8i5BEH (both with i5-8529U CPU) with the latest firmware (0088.bin) and those both show the product name correctly.

But my NUC8i3BEK shows "NUC8i5BEH".

Also in the Intel SSU readout it shows the wrong product name (please have a look on the attachment I have uploaded below).

In that one you can see the following information:

Processor:"Intel(R) Core(TM) i3-8109U CPU @ 3.00GHz , GenuineIntel"
System Model:"NUC8i5BEH"
System SKU:"BOXNUC8i5BEH"

In the BIOS it also shows NUC8i5BEH ... therefore I haven't uploaded a screenshot.

Furthermore it is not possible to change the LED color of the power button.

Do you have any idea what could be the reason - and what I could do?

[DeividA_Intel]

Hello FrankP, 

Thanks for the information provided.

As you mentioned the report also shows the NUC8i5BEH, in order to confirm this behavior I will appreciate it if you can provide the following:

1. Was the unit showing the right model (Intel® NUC Kit NUC8i3BEK) before?

2. Attach the pictures of the BIOS where we can see the model of the unit.

3. I will ask via email for the SN and SA numbers.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[FrankP]

Dear Deivid,

I have purchased this device about 10 days ago and since the beginning it showed NUC8i5BEK instead of NUC8i3BEK.

And also the LED color cannot be changed from the beginning.

Please find enclosed the BIOS screenshots with all the information you have asked for.

Best regards

Frank

[FrankP]

Dear Deivid,

on the PCBA I have found following information which is totally different to what is shown in the BIOS:

Serial number:

GEBE91200CNB

SA number:

J72693-305

Those data indicate that it is a NUC8i3BEK (5-pack).

But the BIOS shows NUC8i5BEH.

Do you have any idea what is wrong with this device?

[FrankP]

Dear Deivid,

on the back cover of the device following information is found:

Boxed Intel® NUC Kit, NUC8i3BEK, w/ EU cord, Single Pack

Serial number:

G6BE91300BTQ

SA # / AA #:

J72748-304

[DeividA_Intel]

Hello FrankP, 

I do appreciate all the information provided.

Based on the pictures and also the marking from the BIOS, looks like you have an Intel® NUC Kit, NUC8i5BEH, as you can see in the picture below.

However, a way to confirm if you have a "BEK: or a "BEH" would be physical. The "BEK" is small (slim) since it only supports an M.S SSD, but on the order hand, the "BEH" is taller since it supports a 2.5" drive. In a summary, if your NUC has enough space for a 2.5' drive, it is a "BEH". You can see a comparison in the following link:

- https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=126147,126148

As per the LED, you may find information in this link:

- https://www.intel.com/content/www/us/en/support/articles/000023554/intel-nuc/intel-nuc-mini-pcs.html

If you have any questions, please let me know and it would really be helpful if you take a picture of the NUC with the problem next to the "BEK" NUC that you mentioned.

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[FrankP]

Dear Deivid,

I think you are wrong with the conclusion you have made.

The CPU of mine is an I3-8109U and not an I5-8259U as shown in the comparison you have shared.

It is definitely a BEK, because it is only 36 mm in height and does not have space for 2.5'' drive.

So there is something wrong with the firmware of the device.

Is there any possibility how I can fix this?

[DeividA_Intel · Accepted solution]

Hello FrankP, 

Thanks for the information provided.

Seems to be that there is an error. failure at BIOS level, the best action to take would be to get a replacement. I recommend you to get in contact with us directly for warranty options, you may be asked for proof of purchase as part of the standard procedure.

Use the link that works better for you:

- US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 

- Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

- Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

- Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

Regards,     

Deivid A.  

Intel Customer Support Technician  

[FrankP]

Dear Deivid,

thank you, even though it is sad that it is not possible to repair it by flashing.

I had ordered it a very large retail store and will return it to them, as they are refunding my costs.

I have already ordered the same one again by them, because I really like the product.

The best feature of the Intel NUC's is the feature that the BIOS allows to reduce the power limit that far that the fan does not turn on anymore.

I am one of the users who do not need high performance - but silence.

Best regards

Frank