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Beginner
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NUC8i3CYSM usb keyboard problem

Hello,

I just received my NUC8i3CYSM and I wanted to give it a try running DOS. Yeah, I know ... DOS.

Anyhow, it appears to run alright in the CSM. However, I noticed that if I try running EDIT.COM

the program launches normally but the USB keyboard stops working.

Could someone at Intel check this out and get a fix? I'm running the latest version of the BIOS.

Thanks,

Stephen

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5 Replies
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Community Manager
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Hello Stevop123,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are having problems with your USB Keyboard.

 

 

Regarding this, I would like to begin by getting some more information of your system and the problem itself. First, please provide me with an System Support Utility report. This report can be generated from our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

Also, please tell me if the problem only occurs with you use DOS, Does it happen with other programs? Have you tried another keyboard for testing?

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

 

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Community Manager
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Hello Stevop123,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide me with the information requested above so we can continue assisting you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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Beginner
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Hello David,

Here is my system scan. The keyboard works fine in Windows and at the DOS command prompt. However, it fails when I open the EDIT.EXE program. I've tried two different USB keyboards and they both fail in EDIT.EXE. I also tested my DOS drive (NVME SSD) on a different system and EDIT.EXE worked with my USB keyboard.

Thanks,

Stephen

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Highlighted
Community Manager
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Hello Stevop123,

 

 

Thank you for your response.

 

 

I would like to start by mentioning that "Edit.exe" has been removed from Windows 10 as you can see in the link below, there is some information:

https://social.technet.microsoft.com/Forums/en-US/dcb9b5ea-ba0c-4d19-98d0-e197ab348df1/dos-editor-in... https://social.technet.microsoft.com/Forums/en-US/dcb9b5ea-ba0c-4d19-98d0-e197ab348df1/dos-editor-in...

 

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

 

 

It will not matter which keyboard you use, the only difference may be if the keyboard locks up or not. Instead you can use the following command as an alternative:

 

 

Notepad [enter] name of txt file

 

 

The edit.exe command is available in DOS, that is why you are able to use the USB Keyboard with the "DOS drive (NVME SSD) ".

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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Highlighted
Community Manager
11 Views

Hello Stevop123,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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