Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11305 Discussions

NUC8i3CYSN is unable to use latest Radeon drivers with Windows 10 2004

kacharava
New Contributor I
632 Views

As soon as I install the latest Radeon drivers on my NUC8i3CYSN it downloads the older driver from Windows Update making the Radeon software unusable and sound anavailable.

No matter if I chose to reset Radeon settings or not.

So still using 1909.

Will I ever be able to move to 2004?

Labels (2)
0 Kudos
1 Solution
kacharava
New Contributor I
440 Views

Looks like I have a kind of solution. At least I was able to reproduce it several times and everything looks fine.

 

Here is the step-by-step guide based on the Audit Mode of Windows 10 Pro 20H2 still being installed (CTRL+SHIFT+F3 during the first screen of the last stage of Windows setup). But I'm sure it should work fine over the running Windows of any edition for any version of any driver.

 

  1. Connect to the Internet and run Windows Update
  2. As soon as it has downloaded and installed all its drivers just... roll back (Device Manager -> Driver's properties -> Driver tab -> Roll Back Driver button) the ones for
    - Pci Bus
    - AMD High Definition Audio Device
    - Radeon RX 540
    in the order as above. See attached screenshot.

    NUC8i3CYSN.png

    Do not restart your NUC after rolling back Pci Bus driver, otherwise you could meet nothing but black empty screen on the next boot.
  3. Install any Radeon driver version you want, it won't be downgraded any more.

 

Bingo!

 

But there is the price. You should keep ~0,5GB of unneeded data in DriverStore\FileRepository folder. In case you will remove those now useless drivers Windows Update will download and install them again. I haven't tried to remove them when the latest Radeon drivers/software installed though.

 

Hope this helps.

 

And in conclusion I would like to express my deepest THANK YOU to Intel for their invaluable support and unforgettable experience, to AMD for keeping their Windows Update drivers always up to date and last but not least to Microsoft for making the best ever user experience with Windows 10 - the best possible operating system in the whole world! Sarcasm. PLEASE RESPECT YOUR CUSTOMERS, you all three above! In case you want our money, of course.

View solution in original post

11 Replies
n_scott_pearson
Super User Retired Employee
621 Views

I concur. If I install the latest driver from AMD and reboot, Windows Update will start installing an older version of the AMD drivers and screw everything up.

I have 2004 installed, BTW.

...S

kacharava
New Contributor I
516 Views

Hey, Intel, there is 20H2 already available. I still can't upgrade as WU makes my NUC unusable.

Are you going to sort it out?

LeonWaksman
Super User
509 Views

Hi @kacharava 

1. I don't have NUC8i3CYSN, however I have NUC8i7INH with AMD Radeon 540X Graphics. On my NUC I successfully upgraded the AMD Driver to version 20.9.1 after performing clean installation. I run on this NUC Windows 20H2.

2. So if you want try this, download the  Adrenaline Driver 20.9.1 

3. Open Apps and Features and uninstalled the current driver. Reboot your NUC.

4. Try to install the previously downloaded driver. 

5. If you need on this page you may find all the previous version of this driver. 

Leon

 

kacharava
New Contributor I
503 Views

Rebooting my NUC at step 3 initiates WU immediately!

kacharava
New Contributor I
502 Views

Hm... where is the smile I've put after the exclamation mark?

n_scott_pearson
Super User Retired Employee
490 Views

I had no issues,

  1. I was able to install AMD driver package 20.10.1 on Windows 10 2004 without issue.
  2. I was then able to upgrade to Windows 10 20H2.
  3. I then had to reinstall 20.10.1. It seems that either the upgrade package or WU overinstalled what I already had in place. Once I rebooted and re-ran the AMD installer, I was good to go.

Hope this helps,

...S

kacharava
New Contributor I
443 Views

@n_scott_pearson, for some unknown reason sometimes it stops downloading old drivers.

For example my working 1909 installation doesn't downgrade but the clean one restored from the .wim backup image doesn't allow to use the latest driver.

LeonWaksman
Super User
483 Views

Hi @kacharava 

After step 2, disconnect the internet and reconnect it after step 4

Leon

 

kacharava
New Contributor I
474 Views

The problem is that WU installs old AMD drivers over the new ones immediately as it has access to the internet.

kacharava
New Contributor I
441 Views

Looks like I have a kind of solution. At least I was able to reproduce it several times and everything looks fine.

 

Here is the step-by-step guide based on the Audit Mode of Windows 10 Pro 20H2 still being installed (CTRL+SHIFT+F3 during the first screen of the last stage of Windows setup). But I'm sure it should work fine over the running Windows of any edition for any version of any driver.

 

  1. Connect to the Internet and run Windows Update
  2. As soon as it has downloaded and installed all its drivers just... roll back (Device Manager -> Driver's properties -> Driver tab -> Roll Back Driver button) the ones for
    - Pci Bus
    - AMD High Definition Audio Device
    - Radeon RX 540
    in the order as above. See attached screenshot.

    NUC8i3CYSN.png

    Do not restart your NUC after rolling back Pci Bus driver, otherwise you could meet nothing but black empty screen on the next boot.
  3. Install any Radeon driver version you want, it won't be downgraded any more.

 

Bingo!

 

But there is the price. You should keep ~0,5GB of unneeded data in DriverStore\FileRepository folder. In case you will remove those now useless drivers Windows Update will download and install them again. I haven't tried to remove them when the latest Radeon drivers/software installed though.

 

Hope this helps.

 

And in conclusion I would like to express my deepest THANK YOU to Intel for their invaluable support and unforgettable experience, to AMD for keeping their Windows Update drivers always up to date and last but not least to Microsoft for making the best ever user experience with Windows 10 - the best possible operating system in the whole world! Sarcasm. PLEASE RESPECT YOUR CUSTOMERS, you all three above! In case you want our money, of course.

View solution in original post

Reply