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NUC8i3cysm 4K 60 Hz problem

Three weeks ago , I bought an intel NUC8i3CYSM .

If I  set the display mode to 4K 60 Hz  everything seems OK for a few minutes, but then the image disappears and the monitor tries to reconnect to the NUC a number of times but with no success.

After rebooting the same thing happens again.

I have used the HDMI cable on another system , also with  4K 60 Hz for many days.

The same for the monitor , I run it on another pc , always with  4K 60 Hz.

I installed all the latest drivers , from Intel and also from Amd.

Everything is ok when I use 30 Hz , but when I change the refresh rate to 60 Hz the problem occurs after a few minutes.

I also tried other  HDMI cables  but the problem stays.

What could cause this problem ?

 

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Super User Retired Employee
183 Views

I tried duplicating this. With AMD driver package 20.10.1 installed on Windows 10 20H2, the display (a Samsung 40" 4K TV, model UN40KU6290) connected initially at 30Hz. I changed this to 60Hz and applied. I am not seeing any disconnections.

I conclude from this that your solution is not happy with the cable you are using. I know it worked elsewise, but it isn't here.

...S

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Thank you for your reply.

I already tried three different cables that are  4K 60 Hz  certified.

These cables all work on my other system.

Is the NUC extra sensitive for cable quality ?

Could you suggest a cable that should work with the NUC ?

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Super User Retired Employee
173 Views

Here is the cable type that I happen to be using with the CY NUC right now: https://www.amazon.com/gp/product/B074HNR16M.

If there is a sensitivity, it is likely in the LSPcon ICs that are used to convert from DP to HDMI.

...S

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I ordered a certified high speed HDMI cable , guaranteed up to 18 Gb/s.

It will arrive tomorrow , maybe this will  solve the problem.

This NUC contains an AMD GPU , does this also have a  DP to HDMI convertor like the Intel graphics ?

 

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Super User Retired Employee
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Yes, I believe so. You can see them in the block diagram on page 18 of the Technical Product Specification (TPS). Look for the boxes labeled "HDMI 2.0b".
...S
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Thank you for your reply.
I only see AMD Polaris 12 next to the HDMI
Regards,
Gerard
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Super User Retired Employee
137 Views

Well, the other possibility is that the 540 can output directly in HDMI 2.0b. I don't have any documentation for that IC to tell. I was presuming based upon seeing connection from CPU to HDMI 2.0b box -- but, thinking about it, we know that the iGFX is disabled and thus those connections shouldn't be there. If they're not, then if the 540 IC can output in HDMI 2.0b, no LSPcon ICs are necessary.

...S

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I found that the cable is not the problem.

If I connect through HDMI port 1 , everything is ok.

But when I connect to HDMI port 2 , the connection is lost after a few minutes.

So something is wrong with one of the HDMI ports.

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Moderator
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Hello @gerardvangastel

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. If yes, could you please provide the following information?


1- Display brand and model:

2- Intel® System Support Utility (Intel® SSU) report:

  • Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.


Best regards,

Andrew G.

Intel Customer Support Technician


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I finally received a  certified premium high speed HDMI 2.0 cable.

The problem is gone now , even the second HDMI port is capable of 4K 60 p  .

It is  strange that the second HDMI port is more sensitive to cable quality  .

Thank you for your suggestions .

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Super User Retired Employee
84 Views

This is why I say that 90% of all reported issues are corrected with a good quality cable.

This is also why I say that cables that come with monitors should be immediately thrown in the garbage (where they belong).

Do I sound like a preacher up on his soapbox giving a sermon? I will get down now...   ;^)

...S

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Moderator
78 Views

Hello @gerardvangastel

Thank you for your response and feedback.


We are glad to know that the issue is solved after using a different certified premium high-speed HDMI 2.0 cable.

Having said that, we will proceed to close this inquiry now from our end. Communications with community peers may continue, but if you need any additional information from Intel, please submit a new question as this thread will no longer being monitored.


Thank you @n_scott_pearson for your support and suggestions.


Best regards,

Andrew G.

Intel Customer Support Technician


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