NUC8i5BEH HDMI Firmware Update

[michael_o]

On my First Flash attempt i accidently checked the "Program Customized Data Block" Box.

After that the CMDB came back with no data.

I contacted Support which suggested to Flash again leavin the Box unchecked, the Results are shown in the Picture below.

My Question is, is the CMDB and the Custom the currect Version? The Manual says i should expect something like Custom Ver: 1.x 

Can or does this need to be fixed, or am i maybe wrong? 

[Alberto_Sykes]

michael_o, Thank you for posting in the Intel® Communities Support.

In reference to your question, we will do further research in order to confirm if in fact the CMDB and the Custom are the current versions, as you mentioned, "The Manual says i should expect something like Custom Ver: 1.x", as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes · Accepted solution]

michael_o, I just received an update on this matter.

After reviewing the case, yes, you are correct, you should see the details as in the picture below:

Try to reload the firmware update, if the problem persists after that, then the next thing to do will be to replace the Intel® NUC. 

For that, you can either get in contact directly with the place of purchase to verify their warranty options or we can replace it for you:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician

[michael_o]

i reloaded it, but that did not help.

i'll contact support to see if they can replace ist.

[Alberto_Sykes]

michael_o, Thank you very much for your response.

We are sorry to hear the problem remains after reloading the firmware update, and yes, the best thing to do will be then to get in contact directly with Intel® Support to replace the unit.

Regards,

Albert R.

Intel Customer Support Technician